Summary
Overview
Work History
Education
Skills
Timeline
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SOPHIE JUSCHKA

Henderson,NV

Summary

Dynamic operations trainer with a proven track record at Amazon, enhancing employee performance through tailored training programs and process optimization. Skilled in data analysis and leadership, I successfully implemented improvements that reduced errors by 30%, fostering a culture of continuous development and compliance across diverse teams.

Overview

5
5
years of professional experience

Work History

OPERATIONS TRAINER

Amazon
Las Vegas, USA
05.2024 - Current
  • Develop and deliver training programs for over 200 employees across multiple departments, ensuring alignment with operational standards
  • Identify training needs and create tailored learning solutions to enhance employee performance and compliance
  • Implement process improvements, resulting in a 30% reduction in errors and enhanced efficiency
  • Conduct hands-on coaching sessions and mentorship programs, fostering professional development
  • Utilize data analysis and reporting tools to measure training effectiveness and optimize training programs

OPERATIONS ASSOCIATE

Alo Yoga
Las Vegas, USA
11.2023 - 05.2024
  • Delivered training and onboarding support for new hires, ensuring seamless integration into inventory and operational systems
  • Assisted in developing training documentation to standardize back-of-house processes
  • Provided feedback on workflow improvements, enhancing team efficiency

ORDERS SUPPORT SPECIALIST

Lululemon Athletica
Las Vegas, USA
05.2020 - 11.2023
  • Led training initiatives for new employees in eCommerce order management and issue resolution, conducting a 100% success rate in training all assocatiates
  • Developed process guides and troubleshooting workflows to improve customer support efficiency
  • Analyzed training effectiveness through performance metrics, driving continuous improvement

Education

Bachelor of Arts - Business Administration And Management

Nevada State University
Henderson
05-2024

Bachelor of Arts - History Pre-Law

Nevada State University
Henderson, NV
05-2024

Skills

  • Employee training
  • Data analysis
  • Project management
  • Regulatory compliance
  • Customer service
  • Team collaboration
  • Learning Management Systems (LMS)
  • Microsoft Excel
  • Process Optimization
  • Curriculum Design
  • Leadership & Coaching

Timeline

OPERATIONS TRAINER

Amazon
05.2024 - Current

OPERATIONS ASSOCIATE

Alo Yoga
11.2023 - 05.2024

ORDERS SUPPORT SPECIALIST

Lululemon Athletica
05.2020 - 11.2023

Bachelor of Arts - Business Administration And Management

Nevada State University

Bachelor of Arts - History Pre-Law

Nevada State University

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SOPHIE JUSCHKA