Nisa Bradley
Summary
Professional with strong background in customer interactions and service solutions due to 19 years of Class 1 Cosmetology experience. . Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
19 years of experience as a hair stylist Class 1 Cosmetologist, Excellent Customer Service In-depth knowledge of the current trends and styles Profound ability to work efficiently, therefore reduce waiting time of customers. Database Management as well as register support, with a willingness to learn new things.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Registry Of Motor Vehicles
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Effectively managed work flow through multiple platforms simultaneously, while providing a consistently high level of customer satisfaction.
- Responded and resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Stylist
Headquarters Salon
09.2015 - 10.2022
- Obtained Cosmetology Instructors License in 2018 to further develop the salon experience for customers.
- Responsible for hair cut services across different genders/ages, utilizing a variety of new techniques for cutting and coloring servies to enure client's requests were fulfilled.
- Managed client management system, closing cash-out procedure at end of day, including revenue count.
- Supported reception desk, receiving phone calls, entering appointments, collection of payments for services rendered.
- Successfully generated new business regularly for salon and further assisted growing customer base.
- Completed regular safety trainings and to maintain proper certifications to minimize risk of infection or injury to customers.
- Maintained and built lasting rapport with clients to ensure a memorable customer experience to create loyalty and satisfaction.
Cosmetology Instructor
Empire Education Group
09.2017 - 08.2019
- Completed all state requirements for licensure for responsibility of instructing new cosmetology students.
- Effectively collaborated with colleagues to improve teaching practices to benefit students and their individuals needs/abilities to guarantee success.
- Successfully planned both theory and practical lessons for cosmetology students by accurately creating detailed lesson plans following sate requirements.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Pharmacy Associate
Rite Aid
08.2015 - 10.2015
- Provide customer service to clients coming to the pharmacy to pick up and drop off medication prescriptions
- Assisted pharmacists in maintaining a well-organized and up-to-date inventory of medications, ensuring optimal stock levels for smoother operations.
- Process all incoming scripts by filling the medication vials accordingly and preparing them for Pharmacist approval.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Senior Stylist
Tribe
03.2015 - 07.2015
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
Senior Stylist
Spa Christine
09.2006 - 03.2015
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted salon operations.
- Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
- Utilized cutting-edge styling tools and techniques to create innovative looks that set the salon apart from competitors.
Clerical Assistant
Office Team
09.2006 - 11.2006
- Responsible for temporary clerical assignments, including office assistant, receptionist and data entry.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
Salon Assistant
Tammy's Hair Salon
12.2004 - 08.2005
- Responsible for inventory of supplies for the salon
- Performed shampoo services to incoming clients, as well as greeting and providing a beverage service
- Provided back-up service for the front desk, including booking appointment and placing confirmation calls
- Responsible for general up-keep of the salon.
Salon Assistant
Giuliano Day Spa
01.2004 - 12.2004
- Performed shampoo services to incoming clients, as well as greeting and providing a beverage service
- Provided back-up service for the front desk, including booking appointment and placing confirmation calls
- Responsible for general up-keep of the salon.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Education
Cosmetology Certificate -
Learning Institute for Beauty Sciences (LIBS)
Boston, MassachusettsOperators License - Cosmetology
Learning Institute For Beauty Sciences
Boston, MassachusettsClass 1 Cosmetologist License - Cosmetology
Massachusetts State Licensure
SwBoston, MassachusettsSkills
- Reading Comprehension
- Data entry
- Computer proficiency
- Conflict resolution
- Drawer Reconciliation
- Call center experience
- Customer Needs Assessment
- Hospitality and Accommodation
- Hygienic Operations
- Records Management
- Active Learning
- Administrative Duties
Certification
- Licensed Cosmetology Instructor Class 4 - 2018Timeframe
Timeline
Customer Service Representative
Registry Of Motor Vehicles
07.2023 - Current
Cosmetology Instructor
Empire Education Group
09.2017 - 08.2019
Stylist
Headquarters Salon
09.2015 - 10.2022
Pharmacy Associate
Rite Aid
08.2015 - 10.2015
Senior Stylist
Tribe
03.2015 - 07.2015
Senior Stylist
Spa Christine
09.2006 - 03.2015
Clerical Assistant
Office Team
09.2006 - 11.2006
Salon Assistant
Tammy's Hair Salon
12.2004 - 08.2005
Salon Assistant
Giuliano Day Spa
01.2004 - 12.2004
Cosmetology Certificate -
Learning Institute for Beauty Sciences (LIBS)
Operators License - Cosmetology
Learning Institute For Beauty Sciences
Class 1 Cosmetologist License - Cosmetology
Massachusetts State Licensure
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