Summary
Overview
Work History
Education
Skills
Timeline
Server

Sophie Lermond

Summary

Detail-oriented Server with five years of experience in fast-paced environments. Recognized for training new staff and managing inventory efficiently while maintaining high service standards. Skilled in multitasking and thriving under pressure to enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Server

Whit's Frozen Custard
Port Saint Lucie, Florida
06.2021 - Current
  • Provided exceptional customer service in a fast-paced environment.
  • Greeted customers, answered questions, and recommended specials to enhance guest satisfaction and drive sales.
  • Delivered food orders promptly and courteously.
  • Resolved customer complaints promptly, ensuring positive experiences and fostering customer loyalty.
  • Handled cash transactions and managed point-of-sale system efficiently.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Trained new staff on company procedures and customer interaction to improve service quality and team cohesion.
  • Collaborated well with other staff members to ensure efficient operations within the restaurant environment.
  • Conducted inventory checks to maintain stock levels of ingredients and supplies.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Education

High School Diploma -

Treasure Coast High School
Port Saint Lucie, FL
05-2022

Skills

  • Customer service
  • Point-of-sale operation
  • Cash handling
  • Food safety compliance
  • Menu knowledge
  • Inventory management
  • Training new staff
  • Customer relationship management
  • Team collaboration
  • Time management
  • Adaptability
  • Effective communication

Timeline

Server

Whit's Frozen Custard
06.2021 - Current

High School Diploma -

Treasure Coast High School
Sophie Lermond