Sophie Lewis
Sandy,UT
Summary
I have a dynamic and adaptable professional background. With diverse international experience in hospitality, education and customer service. I became proficient in creating a welcoming environment while working at a hostel in the Philippines, and fostered learning as a volunteer teach in thailand. Im considered reliable incredibly hardworking in all circumstances. I thrive with people and creating real connections with my bubbly and outgoing personality. I've excelled in problem-solving and cash handling accuracy, significantly enhancing customer satisfaction and repeat business. Skilled in teamwork and verbal communication, providing positive experiences and efficient operations across diverse roles.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Color Me Mine
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise using social media.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers and adhered to every need to encourage repeat business.
- Managed returns, exchanges and refunds as well as guiding each customer through the actual artistic process of painting pottery.
Waitress
Bubbas Barbeque
05.2023 - 05.2024
- I work only in the summers as a seasonal employee.
- Handled high-pressure situations with composure, maintaining excellent service standards especially during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service and prioritizing kind service.
- Built strong relationships with customers and had several "regulars" which allowed the business to grow. I grew confident in my conversation skills with every type of person.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts. The resteraunt is located in a tourist town so we were ensured busy shifts almost everyday.
Hostel Supervisor
Surfers Hostel
01.2024 - 03.2024
- Resolved conflicts between guests diplomatically, maintaining a peaceful atmosphere for all patrons.
- Improved hostel efficiency by streamlining check-in and check-out procedures.
- Prioritized communication between departments through the implementation of an efficient internal messaging system.
- Continuously evaluated competitor offerings to ensure the hostel remained competitive in terms of pricing and amenities.
- Handled social media accounts and planned/ ran social activities nightly. I ensuring each guest had a great experience and felt included and cared about.
English Teacher Volunteer
Sisaketwittayalai School
10.2023 - 11.2023
- Volunteering allowed me to get creative in my teaching lessons as well as connecting with the children. I aided not only in teaching English but also teaching confidence, curiosity and everyday skills.
- Developed students reading comprehension through literature analysis and in-depth discussions.
- Assessed student progress regularly, providing tailored support to ensure academic success.
- Contributed to a positive school culture by participating in extracurricular activities and events as needed.
- Collaborated with other teachers to share practices, resources, and ideas for improvement of teaching methods.
- Volunteering allowed me to get creative in my teaching lessons as well as connecting with the children. I aided not only in teaching English but also teaching confidence, curiosity and everyday skills.
Education
In Progress of Bachelors in Education - Secondary English Education
Utah State University
Logan, UT05-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Relationship building
- Outgoing personality
- Verbal/written communication
- Cash handling accuracy
Certification
- Retail Management Certificate - Western Association of Food Chains (WAFC).
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Limited Working
Interests
- Im an avid runner and I have competed in several marathons around the world I also love to bike, swim and rock climb
- I also love to get creative and on the side i make/sell earrings and other jeweler
- I love to travel and with a mom working in the airport i've been blessed with free flights which has allowed me to grow my awareness of all cultures
- I participate in volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Sales Associate
Color Me Mine
10.2024 - Current
Hostel Supervisor
Surfers Hostel
01.2024 - 03.2024
English Teacher Volunteer
Sisaketwittayalai School
10.2023 - 11.2023
Waitress
Bubbas Barbeque
05.2023 - 05.2024
- Retail Management Certificate - Western Association of Food Chains (WAFC).
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
In Progress of Bachelors in Education - Secondary English Education
Utah State University
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