Sophie Mangano
Cleveland
Summary
Approachable Hostess with extensive experience managing reservations, phones, running food, and server assistance. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating a welcoming atmosphere. Excels under pressure and consistently maintains a positive attitude. Trained in basic administrative work and comfortable with comprehensive customer relation-based work.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Wolf Pack Chorus
2023.05 - 2024.06
- Managed reservations and phone calls effectively, accommodating special requests and ensuring accurate guest counts.
- Delivered correct food items to tables according to order documentation.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Restaurant Hostess
The Fairmount
2022.05 - 2022.08
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
Education
No Degree - Psychology
Lynn University
Boca Raton, FLHigh School Diploma -
Cleveland Heights High School
University Heights, OH06.2021
Skills
- Customer Satisfaction
- Strong multitasking
- Conflict Resolution
- Order Taking
- POS System Operation
- Tableside Service
- Food Running
- Table Bussing
- Table Monitoring and Turnover
- Reservations Management
- Courteous Phone Demeanor
- Documentation and Recordkeeping
Timeline
Restaurant Hostess
Wolf Pack Chorus
2023.05 - 2024.06
Restaurant Hostess
The Fairmount
2022.05 - 2022.08
No Degree - Psychology
Lynn University
High School Diploma -
Cleveland Heights High School
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