Jordan Close

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Checked in with servers to confirm preparedness before seating customers.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
• Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
• Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Food Runner

• Checked all dishes before delivering them to ensure quality standards were met.
• Replenished glasses, dressing cups, condiment cups and other necessities during my shift.
• Cleaned and sanitized work areas throughout shift including counter tops, bowling lanes, and equipment.

Bar Backing

• Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes. As well as washing the dirty glassware.
• Provided assistance with clearing plates from tables after meals were completed.

Snack Bar Attendant

• Performed daily side-work such as restocking supplies, polishing silverware, snack bar cooler and ice machines.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.

• Daily tasks were assigning customers to lanes, sanitizing shoes, and always maintaining a clean, orderly environment by sweeping, mopping, and cleaning the lanes.
• Answered telephones promptly and courteously when taking reservations or using my communication skills to help our customers understand our select packages
• Ensured that all customer service standards were met or exceeded during each shift.