Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Neveu

Oswego,NY

Summary

Dynamic professional with strong customer service skills. Experienced in complex problem-solving and cash handling. Committed to creating welcoming environments and enhancing guest experiences.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Azteca Mexican Grill
Oswego, NY
02.2024 - Current
  • Greeted guests warmly, ensuring a welcoming atmosphere and positive first impression.
  • Coordinated with kitchen and wait staff to communicate guest needs effectively.
  • Maintained cleanliness and organization of front-of-house areas to enhance guest experience.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.

Sales Associate

Spirit Halloween
Oswego, NY
10.2022 - 08.2025
  • Collaborated with team members to execute visual merchandising strategies, optimizing store layout and displays.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain satisfaction.
  • Processed transactions accurately using POS systems, contributing to efficient checkout experiences for customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Costume Rental Fitter

Sterling Renaissance Festival
Sterling, NY
07.2022 - 07.2024
  • Helped select costumes for interested customers.
  • Communicated in a way that fit the Renaissance atmosphere to enhance customer experience.
  • Dressed the customers in traditional Renaissance clothing, including lacing bodices, pinning skirts, and styling with belts.
  • Handled credit card and cash transactions.

Laundry Attendant

Mother Earth Baby/Curious Kidz
Oswego, NY
04.2021 - 11.2021
  • Inspected items for stains or damage, implementing appropriate treatment methods to maintain quality standards.
  • Folded and organized items neatly.

Education

Bachelor of Science - Anthropology And Criminal Justice

SUNY, Brockport
Brockport, NY
05-2028

High School Diploma -

Oswego High School
Oswego, NY
06-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Cleanliness and hygiene
  • Cash handling
  • Complex Problem-solving
  • Judgment and decision making

Timeline

Restaurant Hostess

Azteca Mexican Grill
02.2024 - Current

Sales Associate

Spirit Halloween
10.2022 - 08.2025

Costume Rental Fitter

Sterling Renaissance Festival
07.2022 - 07.2024

Laundry Attendant

Mother Earth Baby/Curious Kidz
04.2021 - 11.2021

Bachelor of Science - Anthropology And Criminal Justice

SUNY, Brockport

High School Diploma -

Oswego High School