Sophie Robertson
Greenville,NC
Summary
Dynamic and dedicated professional with extensive experience at East Coast Wings & Grill, excelling in customer service and team collaboration. Enhanced guest relations through prompt, attentive service and implemented a table rotation system that improved service quality. Proven multitasker with effective time management skills, fostering warm relationships with regular customers.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Host/Server
East Coast Wings & Grill
08.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cultivated warm relationships with regular customers.
- Improved dining experience by providing prompt, attentive service to guests.
Education
No Degree - Nursing Intended
East Carolina University
Greenville, NC05-2028
High School Diploma -
North Davidson High School
Lexington06-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest relations
Languages
English
Timeline
Host/Server
East Coast Wings & Grill
08.2023 - Current
No Degree - Nursing Intended
East Carolina University
High School Diploma -
North Davidson High School