Sophiya Twyman
Gaithersburg ,MD
Overview
5
5
years of professional experience
Work History
Medical Record Administrator
NIH/ MRCM
Bethesda, MD
07.2022 - Current
- Improved patient satisfaction ratings through timely responses to personal health information inquiries, demonstrating exceptional customer service skills.
- Performed quality assurance checks on incoming documents, verifying their accuracy before incorporating them into patients'' files.
- Updated and maintained policies and procedures related to medical recordkeeping, ensuring consistency across the organization.
- Improved regulatory compliance with HIPAA and other privacy laws through vigilant monitoring and proper handling of sensitive patient data.
- Conducted staff training on best practices in medical recordkeeping, boosting overall department efficiency and knowledge.
- Mitigated risk of legal disputes by diligently documenting all pertinent clinical information within each patient''s medical record.
- Oversaw a team of support staff responsible for scanning, uploading, and organizing physical documents into the electronic health record system.
- Streamlined communication between departments by creating clear protocols for requesting and sharing medical records.
- Increased accuracy in medical records by implementing a streamlined filing system.
- Developed efficient processes for record retrieval requests, expediting access to vital information for healthcare providers.
- Enhanced patient care coordination by maintaining accurate and up-to-date medical records for interdisciplinary team collaboration.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in training new staff on medical record processing and filing procedures.
Shift Supervisor/ Key Holder
Sally's Beauty Supply
Ft. Washington, MD
09.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Customer Service
Panera Bread Bakery
Germantown, MD
06.2020 - 09.2021
- Manage needed daily supplies, inventory, and necessary daily preparations such as stock bags for packaging, cream cheese, and silverware
- Organize breakfast pastries, breads, rolls, and some desserts
- Handle cash registers
- Move quickly to meet deadlines
- Read through guest orders, inspecting finishing items against ticket for quality and correctness
- Address guest questions and concerns pertaining to menu items, and ingredients, and nutrition facts
- Provide high-level coffee services during busy hours, drinks include espresso and non-espresso drinks
- Maintain a clean as you go culture
- Check online food orders for quality and correctness
- Measure ingredient portion control for the food makers
- Keep track and manage dates and labels on the prepped food to ensure freshness
- Clean all the coffee and drink stations
- Collect trash, dishes, and vacuum, wipe tables in dining room
- Wash dishes
- Curbside services
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Answered client queries and complaints to provide strong customer service.
- Provided superior and individualized customer service.
Education
High School Diploma -
Seneca Valley High School
06.2020
Skills
- Professional
- Fast learner
- Create Routines
- Adapt to surroundings and changes
- Team player
- Technology savvy and knowledgeable
- Proficient
- Efficient
- Detail oriented
- Good under pressure
- Coffee Experience
- Cashiering
- POS
- Cash Handling
- Barista Experience
- Customer Service
- De-escalating irate guests
- Food Service
- Food Preparation
- Serving Experience
- Host/Hostess
- Sales
- Cleaning Experience
- Upselling
- Busser
- Food Production
- Retail Sales
- Food Handling
- Leadership
Timeline
Medical Record Administrator
NIH/ MRCM
07.2022 - Current
Shift Supervisor/ Key Holder
Sally's Beauty Supply
09.2021 - 06.2022
Customer Service
Panera Bread Bakery
06.2020 - 09.2021
High School Diploma -
Seneca Valley High School