Sophy Ray
Royal Oak,MI
Summary
Personable and dedicated Customer Service Professional with 12 years of experience as a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Dearborn, MI
12.2022 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Confirmed visitor identification prior to granting entry into the building.
- Inspected hand pulls, emergency exits and water supply sprinkler control valves to ensure they are operational.
Security Officer
Allied Universal Security Services
Southfield, MI
02.2017 - 02.2022
- Reviewed camera and CCure badging system feed and alerted proper respondents regarding discrepancies.
- Conducted hourly patrols of key areas to spot and control security concerns.
- Operated detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas.
- Permitted entry with the escort for the approved person(s) into secure locations.
- Checked identification of all person(s) entering and exiting facility.
- Executed security rules and procedures and calmly and promptly escorted none complaint individuals out of the building.
- Monitored access control systems and key code records for suspicious activities.
Customer Service Representative
Roto-Rooter
Livonia, MI
01.2016 - 01.2017
- Respond to telephone inquiries, by analyzing customer needs in a timely professional manner.
- Organized invoices in numerical order and filled them in the right department.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Security Receptionist
Whelan Security
Southfield, MI
07.2015 - 08.2016
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Investigate incidents, accidents, and suspicious acts/person(s) to ensure the safety of the area at all times.
- Secured personnel and premises by inspecting buildings.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Monitored premises and recorded activity in daily officer reports.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
Special Service Desk Associate
Home Depot
Detroit, MI
12.2013 - 01.2016
- Operated a cash register for cash, check, and credit card transactions with 100% accuracy.
- Respond to telephone inquiries or in person, providing quality service to customers and associates inquiring about the status of special orders, installs, will calls, and Bopis.
- Process returns and exchanges and issues receipt and changes to customer orders.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Handled payment processing and provided customers with receipts and proper bills and change.
Stocker Associate
Kmart
Detroit, MI
01.2012 - 01.2014
- Multi-task to monitor lines, register equipment, customer, and check out lanes to ensure efficient and friendly service.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
High School Diploma -
James Madison High School
Norcross, GA06.2010
Some College (No Degree) - Dental Assisting
Everest Institute
Southfield, MISkills
- Complaint Resolution
- Data Entry
- Call Center Operations
- Cash Handling experience
- Advanced Computer and Ms Office Suite Knowledge
- CCTV Monitoring
- Emergency Response
- Access Control
- Alarm Monitoring
- Complex Problem-Solving
- Merchandise Unloading
Timeline
Security Officer
Securitas Security Services USA
12.2022 - Current
Security Officer
Allied Universal Security Services
02.2017 - 02.2022
Customer Service Representative
Roto-Rooter
01.2016 - 01.2017
Security Receptionist
Whelan Security
07.2015 - 08.2016
Special Service Desk Associate
Home Depot
12.2013 - 01.2016
Stocker Associate
Kmart
01.2012 - 01.2014
High School Diploma -
James Madison High School
Some College (No Degree) - Dental Assisting
Everest Institute
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