Soraya Delcarmen
Miami,FL
Summary
Knowledgeable and dedicated customer service representative with 10 months of experience in food service and retail. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service
Cold Stone Creamery
Miami, FL
10.2022 - 07.2023
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Monitored food quality and freshness throughout day.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Cashier
Burlington Coat Factory
Miami, FL
06.2022 - 08.2022
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami, FL05-2024
Skills
- Cash Handling
- Food Preparation
- Heavy Lifting Capacity
- Working Quickly
- Cleaning and Sanitation
- Product Knowledge
- Customer Service
- Inventory Accuracy
- Ingredient Restocking
Certification
- Entrepreneurship and Small Business - March 2024
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service
Cold Stone Creamery
10.2022 - 07.2023
Cashier
Burlington Coat Factory
06.2022 - 08.2022
High School Diploma -
Miami Palmetto Senior High School
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