Soraya Fleming
Tallahassee,US
Summary
Detail-oriented student with part-time work experience in core subjects. Demonstrates strong organizational and communication skills while balancing academic and work commitments. Actively contributes to extracurricular activities and consistently maintains high academic performance. Ready to apply skills in a collaborative work environment.
Overview
1
1
Language
3
3
years of professional experience
Work History
Barista
Starbucks
07.2025 - Current
- Prepared espresso drinks to specification using the machines, reducing drink remakes during rushes.
- Prepared seasonal drink launch displays and signage that increased add-on sales during morning rushes.
- Designed seasonal drink launch displays and signage, driving add-on sales during morning rushes.
- Prepared and labeled weekly cold brew batches with date codes, ensuring compliance and preventing expired-sale incidents.
- Refilled pastry case and organized product signage to enhance customer selection speed during peak weekend hours.
Hospital Volunteer
Advent health
08.2025 - 01.2026
- Restocked PPE stations and sanitized high-touch surfaces to maintain safety and adhere to infection-control procedures between shifts.
- Escorted immobile patients between departments, ensuring timely arrivals and adherence to wheelchair protocols.
- Guided patients and visitors through hospital departments using clear wayfinding support.
- Escorted guests to appointments, waiting areas, and service locations with professionalism.
- Delivered messages, documents, and supplies to support timely clinical and administrative workflows.
Sales associate
Sephora
11.2024 - 06.2025
- Elevated customer satisfaction by delivering personalized beauty consultations and tailored product recommendations based on current trends
- Enhanced sales performance through strategic product placement and proactive client engagement, directly impacting department revenue growth
- Fostered lasting client relationships with attentive service, in-depth product knowledge, and effective problem-solving techniques
- Partnered with team members to create seamless shopping experiences, share product expertise, and achieve store performance goals
- Implemented creative visual merchandising strategies to enhance product visibility and customer flow, resulting in improved store performance
- Monitored and analyzed customer preferences to refine product recommendations, strengthening client retention and satisfaction rates
Sales associate
Aquatica/SeaWorld
03.2024 - 01.2025
- As a Sales Associate at Aquatica, I provide outstanding customer service by assisting guests with their needs, ensuring a memorable and enjoyable experience. I also contribute to guest safety, especially by helping reunite lost children with their guardians, all while maintaining a calm and engaging atmosphere to keep their park visit enjoyable. Additionally, I support store operations by managing inventory, restocking merchandise, and contributing to a well-organized and welcoming environment for all guests. Welcomed and assisted visitors with inquiries and needs at Aquatica., ensuring exceptional customer service. Manage ticket sales, handle cash transactions, and promote park attractions to enhance guest experience.
- Met sales targets by upselling park packages and merchandise, contributing to revenue growth. Resolve customer inquiries promptly, contributing to high satisfaction rates.
- Consistently meet sales targets by effectively upselling park packages and merchandise. Resolve customer inquiries promptly, contributing to high satisfaction rates.
- Accurately process transactions and maintain precise cash drawer records. Stay updated on park policies, promotions, and safety procedures to provide accurate information to guests.
- Assisted guests with special needs, ensuring inclusive experiences. Provided guidance on park attractions to help visitors maximize their time at Aquatica/SeaWorld.
- Enhanced guest satisfaction through attentive service and support. through exceptional service, efficiently manage ticket sales, and promote park attractions, enhancing overall visitor experience.
Education
High School Diploma -
Dr.Phillips Highschool
Orlando05.2026
No Degree - Nursing
Florida Agricultural And Mechanical University
Tallahassee, FL05.2030
Skills
- Exceptional customer service
- Interpersonal communication
- Time management
- Problem-solving
- Team player
- Sanitation practices
- Cash handling
- Adaptability
- Active listener
- Menu innovation
- Collaborative support
- Adaptive and creative
Languages
English (Native), Spanish (Novice)
Timeline
Hospital Volunteer
Advent health
08.2025 - 01.2026
Barista
Starbucks
07.2025 - Current
Sales associate
Sephora
11.2024 - 06.2025
Sales associate
Aquatica/SeaWorld
03.2024 - 01.2025
High School Diploma -
Dr.Phillips Highschool
No Degree - Nursing
Florida Agricultural And Mechanical University