Soraya Halaby
Buford,Georgia
Summary
Enthusiastic , knowledgeable about effective sales and customer service strategies. Skilled at utilizing modern marketing methods to drive sales. Collaborative and competitive sales leader focused on results.
Overview
20
20
years of professional experience
Work History
Customer Service
T-Mobile
05.2012 - 01.2024
- Provide patrons with the highest quality of customer services
- Demonstrate the latest features, regarding products and services, and promptly address all customer inquiries and concerns
- Consistently exceeding company sales goals
- Resolve customer issues with their service plans or phones
- Assist customers with selecting the phone and phone accessory that best meet their individual or business needs.
- Established long-term customer relationships by providing exceptional customer service.
- Provided customers with reliable, enthusiastic and personalized customer service.
Event Specialist
ASM-Sam's Club
02.2010 - 07.2011
- Effectively communicated with a diverse population while presenting store items
- Assembled, Designed and Dissemble event stations in an orderly and efficient manner.
- Interfaced with clients to understand event objectives.
Permanent Merchandising / Merchandise Handler
Macy's
10.2003 - 05.2009
- Properly displayed merchandise, suggested items that met consumer preference by emphasizing the overall quality of products
- Maintained inventory
- Stocked items
- Effectively utilize Organized merchandise in departments, and supported any project in other departments.
- Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
Mailer
Ted & Glady's Sons
09.2005 - 08.2006
- Recommend merchandise and services that addressed customer needs
- Formulated required shipping invoices to customers that included stamping, labeling printed material in accordance to mailing list and dispatching orders
- Ensured that bundles were adequately prepared for shipment.
- Coordinated bulk mailing projects for clients, effectively managing deadlines and ensuring accuracy throughout the process.
Education
Skills
- Customer Service Management
- Professional Customer Service
- Customer Service Process Improvement
- International Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Available Upon Request
Timeline
Customer Service
T-Mobile
05.2012 - 01.2024
Event Specialist
ASM-Sam's Club
02.2010 - 07.2011
Mailer
Ted & Glady's Sons
09.2005 - 08.2006
Permanent Merchandising / Merchandise Handler
Macy's
10.2003 - 05.2009
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