Sorin Mangham
Taylorsville
Summary
Dedicated Service Professional experienced in customer service and food preparation. Achieved high standards of cleanliness and efficiency while enhancing customer satisfaction through effective communication and problem-solving skills. Committed to teamwork and adaptability, with a proven ability to maintain organized workspaces while fulfilling customer orders efficiently.
Overview
5
5
years of professional experience
Work History
Crew Member
The Wendy’s Company, Murray, UT
Murray, UT
02.2024 - Current
- Engaged with customers to accurately capture orders and ensure a positive dining experience.
- Investigated and resolved customer complaints, fostering trust and improving service quality.
- Executed cash handling procedures, guaranteeing accurate change distribution during transactions.
- Facilitated teamwork to enhance order processing speed and efficiency.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and quality standards for food preparation.
- Collaborated with team members to streamline workflows, enhancing order accuracy and speed of service.
Specialist
United States Army
Utah
09.2022 - 05.2026
- Developed and implemented policies to streamline administrative processes and improve efficiency.
- Coordinated logistics for resource allocation, ensuring timely delivery of critical supplies.
- Analyzed data to identify trends, supporting strategic decision-making within the unit.
- Led training programs to enhance team performance and operational readiness.
Delivery Assistant
Amazon.com Inc, Salt Lake City, UT
Salt Lake City, UT
09.2023 - 02.2024
- Oversaw the meticulous handling of packages, prioritizing damage prevention and quality assurance.
- Utilized mapping tools to identify and reach diverse delivery locations, optimizing logistics processes.
- Coordinated with customers to ensure accurate understanding of special delivery instructions.
- Executed routine inspections on delivery vehicles to ensure operational safety and compliance.
- Developed and implemented efficient delivery schedules to maximize route effectiveness and meet customer expectations.
- Coordinated delivery schedules to optimize route efficiency and meet customer timelines.
Team Member
The Swig Company, LLC, Taylorsville, UT
Taylorsville, UT
11.2021 - 11.2023
- Engaged with customers to ensure satisfaction while managing order intake and processing.
- Engaged with customers to address questions and issues related to Swig products, ensuring a positive experience.
- Executed cash handling procedures with a focus on accurate change reconciliation.
- Analyzed team dynamics and implemented strategies to streamline workflow and enhance productivity.
- Collaborated with team members to streamline workflow and enhance productivity.
- Operated machinery for efficient production, ensuring adherence to safety protocols.
Education
High School Diploma -
Taylorsville High
Taylorsville, UT05-2023
Associate of Arts - Pediatric Nursing
Salt Lake Community College
Salt Lake City, UT05-2028
Skills
- Food preparation
- Menu item knowledge
- Microsoft Office expertise
- Order processing verification
- Cash register operation
- Sales transactions
- Quality management
- Microsoft Office expertise
- Store layout familiarity
- Customer engagement
- Effective team collaboration
- Multitasking and organization
- Time management
- Clear communication
- Strategic issue identification
Timeline
Crew Member
The Wendy’s Company, Murray, UT
02.2024 - Current
Delivery Assistant
Amazon.com Inc, Salt Lake City, UT
09.2023 - 02.2024
Specialist
United States Army
09.2022 - 05.2026
Team Member
The Swig Company, LLC, Taylorsville, UT
11.2021 - 11.2023
High School Diploma -
Taylorsville High
Associate of Arts - Pediatric Nursing
Salt Lake Community College