SOURAV KUMAR
Vancouver,WA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
STORE MANAGER
WETZEL ,S PRETZELS
VANCOUVER , WA USA
01.2018 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reported issues to higher management with great detail.
KIWI FRUIT PACKHOUSE FLOOR SUPERVISOR
HUME PACK - N - COOL
KATIKATI , BAY OF PLENTY ( NEWZEALAND )
01.2007 - 12.2017
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
CERTIFICATE - HORTICULTURE
INTERNATIONAL COLLEGE OF AUCKLAND
QUEEN STREET AUCKLAND NEWZELAND12-2008
Skills
- Problem-solving
- Customer satisfaction
- Customer service
- Task delegation
- Employee motivation
- Stock management
- Safety monitoring
- Inventory management
- Cash management
- Workplace safety
- Supply ordering
Timeline
STORE MANAGER
WETZEL ,S PRETZELS
01.2018 - 12.2022
KIWI FRUIT PACKHOUSE FLOOR SUPERVISOR
HUME PACK - N - COOL
01.2007 - 12.2017
CERTIFICATE - HORTICULTURE
INTERNATIONAL COLLEGE OF AUCKLAND