Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sparkle Reid

New York,NY

Summary

Approaching a decade of experience with; Management, Customer Service, Administrative Team Leader, Operating Heavy Machinery. Prompt, Patient, and Practical.

Overview

18
18
years of professional experience

Work History

Transit Bus Operator

MTA Transit Authority
New York, New York
12.2023 - Current
  • Conducted pre-trip inspections of the bus to ensure it was safe for operation.
  • Monitored passengers to ensure they followed safety regulations and paid fares.
  • Responded to customer inquiries regarding routes, schedules, and transfers.

Shuttle Driver

JCCGCI
Brooklyn, NY
11.2018 - 12.2023
  • Assisted passengers with boarding and disembarking the shuttle bus.
  • Checked tickets to ensure all passengers were authorized for travel.
  • Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.

Shift Supervisor

Starbucks
New York, New York
01.2011 - 10.2017
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.

Customer Service Representative Supervisor

Western Union
Brooklyn, New York
02.2007 - 11.2011
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.

Education

Associate Degree - Paralegal Studies

Technical Career Institutes
New York, NY
01-2012

Skills

  • Critical Thinking
  • Efficient with delegating
  • Empathetic & Patient
  • Multitasking/Organize

Timeline

Transit Bus Operator

MTA Transit Authority
12.2023 - Current

Shuttle Driver

JCCGCI
11.2018 - 12.2023

Shift Supervisor

Starbucks
01.2011 - 10.2017

Customer Service Representative Supervisor

Western Union
02.2007 - 11.2011

Associate Degree - Paralegal Studies

Technical Career Institutes
Sparkle Reid