Approaching a decade of experience with; Management, Customer Service, Administrative Team Leader, Operating Heavy Machinery. Prompt, Patient, and Practical.
Overview
18
18
years of professional experience
Work History
Transit Bus Operator
MTA Transit Authority
New York, New York
12.2023 - Current
Conducted pre-trip inspections of the bus to ensure it was safe for operation.
Monitored passengers to ensure they followed safety regulations and paid fares.
Responded to customer inquiries regarding routes, schedules, and transfers.
Shuttle Driver
JCCGCI
Brooklyn, NY
11.2018 - 12.2023
Assisted passengers with boarding and disembarking the shuttle bus.
Checked tickets to ensure all passengers were authorized for travel.
Completed daily pre-trip inspections of the vehicle, including checking fluid levels and tire pressure.
Shift Supervisor
Starbucks
New York, New York
01.2011 - 10.2017
Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Conducted weekly inventory of supplies, equipment, and food items.
Customer Service Representative Supervisor
Western Union
Brooklyn, New York
02.2007 - 11.2011
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.