Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SPARSH GOEL

Princeton,United States

Summary

Accomplished IT professional with a strong academic foundation from Rutgers University and extensive experience as an Application Specialist at Fiserv. Proficient in managing and optimizing the Portico application, a critical platform utilized by financial institutions for banking operations. Expertise in IT systems, data analysis, and application performance enhancement, with a proven track record of delivering innovative, client-focused solutions. Recognized for technical proficiency, analytical problem-solving, and a commitment to driving efficiency in the financial services sector.

Overview

3
3
years of professional experience

Work History

Application Specialist

Fiserv
Berkeley Heights, NJ
10.2023 - Current
  • Provided technical support and expertise for the Portico application, ensuring seamless operation for hundreds of financial institutions.
  • Monitored application performance, identified potential issues, and implemented proactive measures to minimize downtime.
  • Implemented changes and updates into production environments following established change control procedures.
  • Analyzed data from multiple sources to develop reports for stakeholders.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Maintained high client satisfaction through timely support and exceptional service delivery.
  • Managed data migrations for financial institutions, ensuring accuracy, security, and minimal disruption during transitions.
  • Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
  • Managed access controls and data security protocols to protect sensitive information and ensure system integrity.

Recitation Teacher (CS111)

Rutgers University
New Brunswick, United States
09.2021 - 05.2023
  • Developed comprehensive lesson plans aligned with course objectives, incorporating various teaching strategies to accommodate diverse learning styles
  • Conducted regular assessments and provided timely feedback to guide students' progress and address areas of improvement
  • Collaborated with faculty members to align recitation sessions with lectures, ensuring consistent coverage of course materials

Education

Bachelors of Arts -

Rutgers University
New Brunswick
05.2023

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • SQL
  • R Studio
  • End user support
  • Incident management
  • System administration
  • Data management
  • Analytics
  • Software quality assurance
  • Python
  • Communication
  • Problem-Solving
  • Network administration

Languages

  • English
  • Hindi

Timeline

Application Specialist

Fiserv
10.2023 - Current

Recitation Teacher (CS111)

Rutgers University
09.2021 - 05.2023

Bachelors of Arts -

Rutgers University
SPARSH GOEL