SPARSH GOEL
Princeton,United States
Summary
Accomplished IT professional with a strong academic foundation from Rutgers University and extensive experience as an Application Specialist at Fiserv. Proficient in managing and optimizing the Portico application, a critical platform utilized by financial institutions for banking operations. Expertise in IT systems, data analysis, and application performance enhancement, with a proven track record of delivering innovative, client-focused solutions. Recognized for technical proficiency, analytical problem-solving, and a commitment to driving efficiency in the financial services sector.
Overview
3
3
years of professional experience
Work History
Application Specialist
Fiserv
Berkeley Heights, NJ
10.2023 - Current
- Provided technical support and expertise for the Portico application, ensuring seamless operation for hundreds of financial institutions.
- Monitored application performance, identified potential issues, and implemented proactive measures to minimize downtime.
- Implemented changes and updates into production environments following established change control procedures.
- Analyzed data from multiple sources to develop reports for stakeholders.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Maintained high client satisfaction through timely support and exceptional service delivery.
- Managed data migrations for financial institutions, ensuring accuracy, security, and minimal disruption during transitions.
- Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
- Managed access controls and data security protocols to protect sensitive information and ensure system integrity.
Recitation Teacher (CS111)
Rutgers University
New Brunswick, United States
09.2021 - 05.2023
- Developed comprehensive lesson plans aligned with course objectives, incorporating various teaching strategies to accommodate diverse learning styles
- Conducted regular assessments and provided timely feedback to guide students' progress and address areas of improvement
- Collaborated with faculty members to align recitation sessions with lectures, ensuring consistent coverage of course materials
Education
Bachelors of Arts -
Rutgers University
New Brunswick05.2023
Skills
- Microsoft Excel
- Microsoft PowerPoint
- SQL
- R Studio
- End user support
- Incident management
- System administration
- Data management
- Analytics
- Software quality assurance
- Python
- Communication
- Problem-Solving
- Network administration
Languages
- English
- Hindi
Timeline
Application Specialist
Fiserv
10.2023 - Current
Recitation Teacher (CS111)
Rutgers University
09.2021 - 05.2023
Bachelors of Arts -
Rutgers University
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