Spencer Anderson
Atlanta,GA
Summary
Dedicated and polished professional with extensive experience in front desk reception and concierge services within high-end residential and hotel environments. Known for a sharp attention to detail, and proven ability to create a welcoming environment while managing time effectively and resolving conflicts. Eager to learn, open to feedback, and a true delight to work with-bringing poise and professionalism as the first point of contact in any setting.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Corso
Atlanta , GA
02.2023 - 06.2025
- Greeted visitors and directed them to appropriate personnel.
- Handled payment processing for overnight guest suite and provided check in and check out procedures.
- Managed incoming calls and routed them to relevant departments efficiently.
- Maintained an organized front desk area with essential supplies and resources.
- Processed incoming and outgoing mail, ensuring timely distribution to staff.
- Trained new reception staff on daily procedures and customer service standards.
Concierge
NFC Amenity Management
Atlanta, GA
03.2022 - 02.2023
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Retained knowledge of local events to offer recommendations and personal services.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Maintained guest privacy and building reputation by keeping information confidential.
Concierge Supervisor
Beacon Management
Atlanta, GA
04.2021 - 03.2022
- Built and maintained productive relationships with employees.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
Concierge /Front Desk Receptionist
First Service Residential
Atlanta, GA
01.2021 - 04.2021
- Greeted all guests and residents.
- Interact with contractors, realtors, and vendors who needed access to building and or residential units.
- Professionally implemented all building policies and procedures such as mask mandates, parking requirements and package audits.
- Monitored video surveillance system
Furniture Sales Associate
Crate and Barrel
Atlanta, GA
09.2018 - 01.2021
- Greeted customers and offered to assist with showroom navigation and selecting products.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Discussed financing options, pricing and current promotional offers.
- Asked open-ended questions to understand customer needs and style.
- Helped customers increase purchasing power through store financing options.
- Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
Education
Bachelor of Arts - Communications
Virginia Union University
Richmond, VA2008
Skills
- Front desk operations
- Payment processing
- Safety procedures
- Sales
- Incident reporting & documentation
- Training and mentoring
- Conflict management & resolution
- Time management
- Customer relationship management
- Scheduling coordination
- Administrative support
- Access Control (key fob)
- Surveillance monitoring
Timeline
Front Desk Receptionist
Corso
02.2023 - 06.2025
Concierge
NFC Amenity Management
03.2022 - 02.2023
Concierge Supervisor
Beacon Management
04.2021 - 03.2022
Concierge /Front Desk Receptionist
First Service Residential
01.2021 - 04.2021
Furniture Sales Associate
Crate and Barrel
09.2018 - 01.2021
Bachelor of Arts - Communications
Virginia Union University