Spencer Baird
Plainwell
Summary
Dynamic sales professional with extensive experience at The Home Depot, excelling in customer engagement and relationship building. Strong problem-solving skills and teamwork abilities, complemented by a solid foundation in inventory management and operational efficiency. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in driving sales and contributing to organizational growth and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pro Account Sales Associate
The Home Depot
04.2023 - Current
- Assisted customers with product selection and provided expert advice on home improvement projects.
- Maintained organized merchandise displays to enhance customer shopping experience and promote sales.
- Processed transactions accurately through point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Department Supervisor
The Home Depot
06.2021 - 03.2023
- Managed inventory control systems to optimize stock availability and minimize shortages.
- Analyzed sales data to identify trends, adjust strategies, and improve departmental performance.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw daily operational performance of Lumber department, Hardware Department, Building Materials Department and the Freight team.
Garden Sales Associate
The Home Depot
02.2020 - 06.2021
- Assisted customers in selecting plants and gardening supplies based on individual needs.
- Provided expert advice on plant care, pest management, and seasonal gardening trends.
- Conducted inventory checks to maintain optimal stock levels of plants and products.
- Developed visually appealing displays to enhance product visibility and customer engagement.
- Trained new staff members on customer service protocols and product knowledge.
- Boosted customer satisfaction by providing knowledgeable assistance in plant selection and garden planning.
Maintenance Technician
Charter Communications, Spectrum
03.2015 - 03.2020
- Conducted routine inspections and maintenance on telecommunications equipment to ensure optimal performance.
- Diagnosed and repaired issues with cable, internet, and phone services to minimize downtime.
- Collaborated with team members to develop efficient procedures for preventive maintenance tasks.
- Utilized diagnostic tools and software to troubleshoot technical problems effectively.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed safety protocols to minimize workplace accidents.
Machine Operator/Assembler
Micro Machine Co
09.2012 - 03.2015
- Operated and maintained precision machinery to ensure optimal performance and product quality.
- Assembled components following strict guidelines to meet production specifications.
- Conducted regular inspections of machinery, identifying issues and performing necessary repairs.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
Firefighter/Medical First Responder
Galersburg-Charleston Fire Department
06.2010 - 03.2015
- Responded to emergency calls, ensuring rapid and effective firefighting response.
- Conducted fire prevention inspections, identifying hazards and recommending safety measures.
- Operated firefighting equipment, including hoses and aerial ladders, during critical situations.
- Collaborated with team members to develop and implement fire suppression strategies.
- Led community outreach programs promoting fire safety awareness among residents.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Education
High School Diploma -
Harcourt Learning Direct
Scranton, PASkills
- Teamwork and collaboration
- Relationship building
- Merchandising
- Customer engagement
- Task prioritization
- Problem-solving
- Time management
- Problem-solving skills
- Exceptional customer service
Accomplishments
- Awarded “Employee of the Month” in for Operations, Sales, Specialty and Supervisor categories multiple times
- 3 Charter Spectrum Achievement Awards
- Firefighter for 6 years
- Supervised team of 10+ staff members.
Certification
- Certified Lift Equipment Trainer, The Home Depot - 2021-Present
- Safety Team Member, The Home Depot - 2024-Present
- Licensed Medical First Responder - 2010-2024
Languages
English
Native or Bilingual
Timeline
Pro Account Sales Associate
The Home Depot
04.2023 - Current
Department Supervisor
The Home Depot
06.2021 - 03.2023
Garden Sales Associate
The Home Depot
02.2020 - 06.2021
Maintenance Technician
Charter Communications, Spectrum
03.2015 - 03.2020
Machine Operator/Assembler
Micro Machine Co
09.2012 - 03.2015
Firefighter/Medical First Responder
Galersburg-Charleston Fire Department
06.2010 - 03.2015
High School Diploma -
Harcourt Learning Direct