Spencer Berntsen
Issaquah,Washington
Summary
Dynamic professional with extensive experience in branch management and customer service. Skilled in P&L management and staff development, consistently ensuring high service standards while driving operational efficiency and business growth.
Overview
4
4
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Seattle, Washington
04.2026 - Current
- #1 customer service score in all of Northern Washington
- Increased revenue $55,000 from May 2026 - August 2026 through efficient P&L management, operational efficiency, and strong team buy in
- Grew fleet 11% from May 2026 - August 2026 by having a yes mentality and finding places in the market we could expand our business in to
Flagship Assistant Branch Manager
Enterprise Mobility
Bellevue, Washington
09.2025 - 04.2026
- Led 4 employees to promotions through daily employee development and training
- Coordinated with Branch Manager to establish strong business relationships with new dealerships to build additional revenue streams
- Drove revenue growth across both retail and commercial business lines leveraging strong leadership, streamlined operations, and high customer service standards
Tri-Branded Assistant Branch Manager
Enterprise Mobility
SeaTac Airport, WA
01.2025 - 09.2025
- 3 time #1 Assistant Manager across all WA and AK airport locations
- Managed a team of 9 employees conducting weekly employee development meetings, sales trainings, scheduling, and providing tools to achieve individual and team success
- Held a leadership role at Enterprise's SeaTac branch, a top 10 (of 6,000+) location nationally
Management Trainee
Enterprise Mobility
Bellevue/SeaTac , WA
06.2024 - 12.2024
- Ranked #1 Management Trainee across all WA and AK airport locations, based on individual sales and customer service scores
- #1 Business Impact Project across all Management Trainees, focussing on maximizing revenue through developing sales techniques
- Elected to Enterprise Mobility's leadership program learning how to manage a team and how to efficiently manage business operations
Intern
Enterprise Mobility
Bellevue, Washington
05.2023 - 08.2023
- #1 Intern in sales for all of WA and AK
- Developed and implemented a sales strategy to maximize individual and team revenue performance as an assigned summer intern project
- Converted internship role into full-time offer by demonstrating exceptional customer service, a growth-oriented mindset, and consistent drive to elevate personal and team performance
Server
South Fork Public House
Pullman , WA
08.2022 - 05.2024
- Built strong customer relationships while delivering high-quality service in a fast-paced restaurant environment
- Developed communication, relationship-building, teamwork, sales, and problem-solving skills while balancing employment with a full university course load.
Door-to-Door Sales Representative
Aptive Environmental
Portland, OR
05.2022 - 08.2022
- Developed resilience and objection-handling skills by engaging 50+ potential customers daily in a high-rejection sales environment
- Generated $40,000 in new customer revenue over a 3-month door-to-door sales season through direct outreach, consultative selling, and relationship building
Education
Bachelor of Arts - Finance
Washington State University
Pullman, WA12-2023
Skills
- Sales
- P&L Management
- Team Leadership
- Staff Development
- Customer Service
- Operations Management
- Business Development
Timeline
Branch Manager
Enterprise Mobility
04.2026 - Current
Flagship Assistant Branch Manager
Enterprise Mobility
09.2025 - 04.2026
Tri-Branded Assistant Branch Manager
Enterprise Mobility
01.2025 - 09.2025
Management Trainee
Enterprise Mobility
06.2024 - 12.2024
Intern
Enterprise Mobility
05.2023 - 08.2023
Server
South Fork Public House
08.2022 - 05.2024
Door-to-Door Sales Representative
Aptive Environmental
05.2022 - 08.2022
Bachelor of Arts - Finance
Washington State University