Summary
Overview
Work History
Education
Skills
Accomplishments
Writing
Languages
Timeline
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Spencer Duncan

Spencer Duncan

New Braunfels,TX

Summary

People-focused professional with successful 7-year career in professionally leading in employees in different environments, and even more through over 10 yeas in church leadership. Innovative and goal-oriented Management professional committed to finding unique ways to get the best out of each individual employee Dedicated team player skilled at mediation and conflict resolution. Drives company growth through integrity, focus, and work ethic.

Overview

9
9
years of professional experience

Work History

Manager

Jasons Deli
12.2019 - Current
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team of over 30 with priorities, maintained schedules and monitored performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved safety procedures to create safe working conditions for workers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Warehouse Associate

Walmart
05.2018 - 12.2019
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Checked packages and merchandise for damage and notified vendors.
  • Assembled orders and packed over 5000 cases a day for shipment, conveying orders to shipping personnel
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Operated forklift 12 hours a day to safely move and safeguard stock and supplies in warehouse.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.

Sales Manager

Mattress Firm
02.2014 - 05.2018
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Was hired for to build the culture of a team of over 40 people

Education

Bachelor of Arts - English And Spanish

Texas State
San Marcos
07.2023

Skills

  • Staff Management
  • Project Management
  • Verbal and Written Communication
  • Customer Relationship Management
  • Team Leadership
  • Time Management
  • Employee Training
  • Key Performance Indicators (KPI)

Accomplishments

  • Supervised team of 30 staff members.
  • Achieved 3.8 GPA through effectively studying and applying what I learned on tests
  • Learned and have taught in Spanish
  • Trained and led in Spanish

Writing

I am an English Major with a focus in creative writing. I have written various shorts stories and poems on an academic level, and on a personal level have written and given sermons.

Languages

Spanish
Full Professional

Timeline

Manager

Jasons Deli
12.2019 - Current

Warehouse Associate

Walmart
05.2018 - 12.2019

Sales Manager

Mattress Firm
02.2014 - 05.2018

Bachelor of Arts - English And Spanish

Texas State

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Spencer Duncan