Spencer Laugen

Premises

AT&T

Austin, TX

10.2016 - Current

Provided technical support for IT-related issues within the premises.
Diagnosed problems using specialized testing equipment such as multimeters or oscilloscopes.
Installed and maintained telecommunications systems, including routers, switches, and related hardware.
Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
Analyzed usage data from telecom networks to optimize performance and reduce costs.
Troubleshot network issues to identify root causes of problems.
Efficiently repaired and installed equipment.
Worked with hand tools, power tools.
Installed, set up and repaired devices and system components.
Laid out cabling plans and ran through buildings to desired locations.
Provided installation, service and maintenance for broadband internet and digital telephone service.
Climbed poles and ladders to install, maintain or inspect equipment.
Assembled and installed communication equipment.
Configured routers, switches, and other network equipment.
Performed fiber optic splicing and testing procedures.
Trained customers on proper use of telecom devices.
Adapted quickly to new technologies in the industry.
Educated customers about preventative maintenance practices.
Established strong relationships with clients to ensure satisfaction.
Assisted in developing company-wide standard operating procedures.
Ensured that all safety protocols were followed while performing maintenance tasks.
Managed inventory levels of supplies used for repair and maintenance tasks.