Spencer Neill
Germantown,MD
Summary
Operations Leader driving high-volume transaction management and workflow optimization. Coaches teams to enhance customer service while ensuring compliance with financial documentation. Collaborates across departments to improve performance in automotive retail, focused on operational efficiency and customer satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Lead Business Office Associate
CarMax
Gaithersburg, Maryland
08.2024 - Current
- Led and coached business office associates in daily operations, enhancing customer service and adherence to company procedures.
- Oversaw daily operations of business office, streamlining workflow and improving service delivery.
- Managed cash handling and financial controls, ensuring compliance with established procedures and accuracy in transactions.
- Oversaw sales and appraisal transaction paperwork, ensuring documentation accuracy and compliance with company standards.
- Acted as subject-matter expert for business office processes, systems, and customer transactions.
- Supported training and development of associates by sharing process knowledge and coaching in operations.
- Served as manager on duty, supporting store operations and making real-time decisions for customer and associate needs.
- Collaborated with sales, service, and other departments to facilitate vehicle transactions and resolve issues.
- Previously supported CarMax sales from July 2025 to February 2026 before returning to lead business office associate role.
Business Office Associate
CarMax
Gaithersburg, Maryland
07.2022 - 08.2024
- Assisted customers with financing, delivery registration, and titling, streamlining business office procedures for efficiency.
- Handled cash and financial transactions in accordance with company controls and protocols, maintaining financial integrity.
- Processed vehicle sales and appraisal transactions, ensuring accuracy of customer documentation to facilitate smooth transactions.
- Delivered exceptional customer service in a fast-paced automotive retail environment.
- Advanced through multiple roles based on performance and operational expertise.
Marketing Van Manager
MLM Home Improvement
Rockville, Maryland
01.2021 - 07.2022
- Promoted from Field Marketer to Marketing Van Manager based on performance and leadership abilities.
- Led field marketing activities focused on identifying homeowners potentially affected by storm damage and generating qualified leads for roofing inspections.
- Managed daily field operations, supporting team members to achieve marketing and lead-generation goals through effective collaboration.
- Trained and coached field marketers on customer engagement strategies, territory activity optimization, and lead-generation techniques.
- Communicated professionally with homeowners, clearly explaining inspection services and guiding them through the next steps in the process.
Field Marketer
MLM Home Improvement
Rockville, Maryland
08.2021 - 01.2022
- Developed and implemented lead generation strategies to enhance customer engagement.
- Executed door-to-door marketing campaigns targeting homeowners for post-storm roof inspections.
- Informed homeowners about inspection services, facilitating connections with roofing teams for qualified leads.
- Built rapport with customers through direct communication in a high-volume environment.
- Conducted market research to identify customer preferences and trends in home improvement.
Licensed Realtor
Samson Properties
Gaithersburg, Maryland
01.2021 - 08.2021
- Facilitated residential real estate transactions by guiding clients through property searches, showings, and closing processes.
- Maintained consistent communication with clients during buying and selling processes, coordinating property-related activities to ensure smooth transactions.
- Conducted property showings and open houses, delivering exceptional customer service to enhance client experience.
- Applied knowledge of local real estate processes, contracts, and client needs to support successful transactions.
- Conducted market analysis to determine property values and trends.
Real Estate Assistant
Sunita Bali
Rockville, Maryland
02.2018 - 02.2021
- Supported local real estate professional in property preparation, managing open houses, and facilitating client showings.
- Coordinated transportation and organization of staging materials, preparing properties for successful showings and open houses.
- Installed property signage and distributed open-house flyers and other marketing materials.
- Assisted during open houses and showings by welcoming visitors and supporting the overall client experience.
- Gained hands-on experience in residential real estate. in residential real estate, enhancing skills in property marketing and customer interaction.
Seafood Clerk
Safeway
Gaithersburg, Maryland
03.2020 - 01.2021
- Ensured seafood display cleanliness and organization to enhance customer experience.
- Assisted customers in a fast-paced retail environment while maintaining professionalism and attention to safety procedures.
- Delivered customer service and ensured seamless store operations during COVID-19 pandemic.
- Supported team members and contributed to efficient day-to-day store operations.
Education
High School Diploma -
Watkins Mill
Gaithersburg, MD06-2019
Skills
- Business Operations
- Financial controls
- Transaction Processing
- Sales and Appraisals
- Compliance documentation
- Process Implementation
- Operational Efficiency
- Process Optimization
- Leadership & Team Coaching
- Training & Development
- Cross-functional teamwork
- Customer Service
- Automotive Sales
- Microsoft Office
- CRM / Business Systems
- Conflict management
Certification
- Maryland Real Estate License, Licensed Real Estate Salesperson
Timeline
Lead Business Office Associate
CarMax
08.2024 - Current
Business Office Associate
CarMax
07.2022 - 08.2024
Field Marketer
MLM Home Improvement
08.2021 - 01.2022
Licensed Realtor
Samson Properties
01.2021 - 08.2021
Marketing Van Manager
MLM Home Improvement
01.2021 - 07.2022
Seafood Clerk
Safeway
03.2020 - 01.2021
Real Estate Assistant
Sunita Bali
02.2018 - 02.2021
High School Diploma -
Watkins Mill