Spencer Zizak
Muskegon
Summary
Motivated community psychology student with a strong interest in mental health advocacy and student well-being. Experienced in customer service and team collaboration, with skills in communication, organization, and problem-solving. Proficient in Microsoft Office and comfortable learning new digital tools. Eager to apply academic knowledge and hands-on skills to support student-centered mental health programs and contribute meaningfully to nonprofit initiatives.
Overview
4
4
years of professional experience
Work History
Sales Associate
HomeGoods
Norton Shores, MI
08.2024 - 08.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels and restocked merchandise to maintain optimal store presentation.
- Collaborated with team members to ensure efficient store operations and customer service delivery.
- Implemented visual merchandising standards to create engaging displays and promote sales.
- Trained new associates on company policies, product knowledge, and customer service techniques.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved customer complaints effectively, ensuring satisfaction and retention of clientele.
Ride Operator
Michigan's Adventure
Muskegon, MI
06.2021 - 08.2024
- Delivered outstanding customer service in a fast-paced amusement park environment.
- Assisted guests with ride information, and general inquiries.
- Ensured safety protocols were followed and provided assistance in emergency situations.
- Worked collaboratively with team members to maintain a clean and welcoming park atmosphere.
- Operated various amusement rides, ensuring safety protocols and guest enjoyment.
- Monitored ride performance and addressed any operational issues swiftly.
- Assisted in training new staff on ride operations and safety standards.
- Conducted regular inspections of equipment to maintain compliance with safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
Quality control Associate
Harding's
Muskegon, MI
06.2021 - 01.2022
- Provided exceptional customer service by assisting customers with product inquiries and purchases.
- Maintained store cleanliness and organization, ensuring a pleasant shopping environment.
- Assisted in stocking shelves and managing inventory to ensure product availability.
- Collaborated with production teams to identify areas for process improvement and enhance product quality.
- Conducted comprehensive quality inspections to ensure product compliance with industry standards.
Education
Bachelor of Arts - Community Psychology
DePaul University
Chicago, IL05.2028
High School Diploma -
North Muskegon Highschool
Muskegon, MI05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Cash register and retail store operations
- Strong leadership & facilitation
- Adapt to diverse groups
- Calm demeanor
Timeline
Sales Associate
HomeGoods
08.2024 - 08.2025
Ride Operator
Michigan's Adventure
06.2021 - 08.2024
Quality control Associate
Harding's
06.2021 - 01.2022
Bachelor of Arts - Community Psychology
DePaul University
High School Diploma -
North Muskegon Highschool