Sricharan Madhusudan
Denton
Summary
Dynamic leader with a proven track record at Adcomp Systems Group and Cutco, enhancing team productivity and customer satisfaction through innovative problem-solving and efficient management. Experienced in Microsoft Word and excelling in collaborative projects, I significantly improved operational outcomes by leveraging strong communication and technological skills. Motivational leader and organizational problem-solver with advanced supervisory, team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asistant Manager
Temple
Lewisville
05.2024 - Current
- Assisted in managing inventory levels and ordering supplies as needed.
- Implemented process improvements to streamline operational workflows effectively.
- Organized meetings to discuss project updates and operational challenges.
- Coordinated with other departments to ensure smooth flow of operations.
Supportive Manager, Technical Support & Test Control
Adcomp Systems Group
Lewisville
06.2021 - 08.2023
- Answering calls, responding to emails, and solving problems
- Testing Kiosk, fixing/resolving Kiosk, and assisting team members.
- Achieved high satisfaction rating through initiative-taking one-call resolutions of customer issues.
- Defines objectives, identifies and evaluates trends and options, chooses courses of action, and evaluates outcomes.
- Creates reports for senior management to monitor the performance of their team.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Assembles relevant data on operations, finance, business, and services to set strategic goals.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Sales Representative and Administrator
Cutco
Lewisville
09.2018 - 03.2019
- Worked to build relationships with customers and built potential for additional sales
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Gathering and evaluating input from clients and other project participants to determine success
- Assisting finance teams, clients, employers, and other team members with budgeting and fund allocation
- Improved customer service and telecommunication skills to build lasting relationships.
- Overseeing team progress and deadlines to guarantee project completion on schedule and under budget
- Work in close collaboration with the Field Operations and Program Management teams to guarantee messaging coherence and enrollment activity coordination.
- Examining consumer data allows business to understand customer behaviors and preferences, leading to develop products and services.
Education
B. S. - Sports Management
Tarleton State University
Stephenville, TX01.2024
Some College (No Degree) - Information Technology
North Central Texas College
Flower Mound, TX08-2019
Skills
- Customer Service Optimization
- Microsoft Word
- PowerPoint
- Problem solving
- Effective communication
- Coordinative & Collaborative
- One hand handle & one hand typing (disable)
- Functional Tests
- Data Entry
- Organization & Delegation
- Technological skills
- Data Analysis
- Marketing
- Customer Relationship Management (CRM)
- Sales management
References
- Michael, Marketing Manager at Cutco, (214) 497 - 9915
- Mansur Plumber, CEO at Adcomp Systems Group, (972) 877 - 4070
Accomplishments
- Accomplished three in a row of big sale.
- Successfully achieved six months of Manager at temple.
- Performed multiple tasks in two different jobs at a same day.
Languages
English
Professional
Tamil
Professional
Telugu
Professional
Kannada
Professional
Certification
- Certificate of Outstanding Perticipation
Timeline
Asistant Manager
Temple
05.2024 - Current
Supportive Manager, Technical Support & Test Control
Adcomp Systems Group
06.2021 - 08.2023
Sales Representative and Administrator
Cutco
09.2018 - 03.2019
B. S. - Sports Management
Tarleton State University
Some College (No Degree) - Information Technology
North Central Texas College