Sri Lakshmi Vatti
Fairborn,Ohio
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon.com
10.2020 - 12.2020
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
Intern
OHD Pvt. Ltd., Hyderabad
05.2018 - 07.2018
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted extensive research for startup company projects.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
Education
Master of Science - Computer Science
University of Dayton
Dayton, OH12.2023
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University Hyderaba
Hyderabad, India12.2020
Skills
- Account Management
- Quality Assurance
- Project Management
- Exceptional Communicator
- Complex Problem-Solving
- Business Management
- Database Programming and SQL
- Oracle Business Intelligence
- Data Visualization and Presentations
Certification
- coursera.org/verify/JW5H7FJV4RB5
- coursera.org/verify/VFA3DN6KUXT9
Languages
English
Full Professional
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of IOT.
Timeline
Customer Service Associate
Amazon.com
10.2020 - 12.2020
Intern
OHD Pvt. Ltd., Hyderabad
05.2018 - 07.2018
Master of Science - Computer Science
University of Dayton
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University Hyderaba
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