Srirupa Biswas Roy
Franklin,TN
Summary
Hardworking Client Support Specialist with excellent problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Accomplished Client Support Specialist offering years of client relationship management. Dedicated to identifying customer needs to recommend products and services, driving revenue and fostering client loyalty. Accurate and clear when answering customer questions.
Overview
9
9
years of professional experience
Work History
Client Support Specialist
Arrow Workforce Solutions
05.2022 - 05.2023
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Provide feedback to management on customer service trends.
- Document customer interactions and maintain accurate records.
- Assist with sales inquiries and order processing.
High School Teacher
National High School
11.2013 - 12.2015
- Increased student comprehension by incorporating real-world examples and hands-on activities into lessons.
- Enhanced students'' critical thinking skills through the use of engaging debate topics and problem-solving exercises.
- Collaborated with colleagues to develop interdisciplinary lesson plans, connecting subjects for a more cohesive learning experience.
- Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
- Assessed student progress regularly, providing constructive feedback and targeted interventions to improve academic performance.
- Developed strong relationships with parents, keeping them informed of student progress and involving them in school activities.
Education
No Degree - Business Administration And Management
York University
Ontario, Canada03.2022
Bachelor of Education - Education
Jadavpur University
Kolkata, West Bengal, India03.2014
Master of Arts - History
Jadavpur University
Kolkata, West Bengal, India05.2010
Skills
- Client Rapport Building
- Strong Work Ethic
- Support Inquiry Assistance
- Client Relationship Building
- Performance monitoring
- Adaptability and flexibility
- Customer service orientation
- Great Team Player
- Written communication
- Process improvement
- Training and development
- Excellent communication
Timeline
Client Support Specialist
Arrow Workforce Solutions
05.2022 - 05.2023
High School Teacher
National High School
11.2013 - 12.2015
No Degree - Business Administration And Management
York University
Bachelor of Education - Education
Jadavpur University
Master of Arts - History
Jadavpur University
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