Sriyani Anang

Staff Management:

• Supervise and train cashiers on proper register operation, customer service protocols and company policies.
• Monitor employee performance, providing feedback and coaching as needed.
• Address employee concerns and resolve conflicts.

Customer Service:

• Ensure prompt and courteous customer interactions at check out lanes.
• Resolve customer complaints efficiently.
• Maintain a clean, organized and welcoming environment to enhance customer experience.

Cash Handling:

• Monitor cash register transactions for accuracy and compliance with company policies.
• Conduct cash drops and reconcile daily sales reports.
• Address any discrepancies in cash handling promptly.
• Ensure adherence to security procedures for cash management.

Operations Management:

• Monitor stock levels at the front end and ensure adequate supplies are available.
• Oversee opening and closing procedures, including proper cash handling and security checks.
• Enforce company policies and procedures regarding customer returns, coupon usage and age verification.
• Maintain compliance with all relevant regulations and safety standards.

• Leading and supervising cashier team,ensuring they are properly trained.
• Ensuring guests receive prompt and courteous service at check out lanes.

• Greeted guests warmly, providing "Five Diamond" service while successfully upselling award winning dishes and fine wines.
• Anticipated customer needs and responded accordingly to increase customer satisfaction.