Suzanne Sosin
Tinley Park,IL
Summary
Dedicated and personable professional with exemplary customer service, problem solving and communication skills. Knowledgeable in tackling issues and concerns with poise and respect. Looking to take a dedicated career in Customer Service to the next level.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Onsite Collector
Tomo Drug Testing
Indianapolis, IN
07.2021 - Current
- Schedule, plan, and executes DOT Drug and Breathe Alcohol testing for onsite and workplace clients and Non-DOT for schools and court compliant programs
- Customer liaison between clients and account managers for testing and account information to ensure customer satisfaction
- Directed training and retraining to boost performance and mentor new employees to meet goals in similar role
- Proficiency in scheduling software to create Indiana collector schedules and
- Maintain working hour flexibility to include on-call service time beyond business hours in company vehicle
Executive Manager
Tupperware Brands, Inc
Hoffman Estates, IL
01.2014 - Current
- Lead, mentor and train a personal team of 22 Independent Consultants
- Enforces quality assurance protocols to deliver ideal customer experiences and customer retention
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Sets, meets and exceeds monthly sales goals, team growth and productivity
- Customer service (online, in person and by phone) including customer warranty exchanges and returns
Owner/ Licensed Cosmetologist
Insane Mane Hair Studio
Hoffman Estates, IL
01.2007 - 02.2012
- General cosmetology services including, but not limited to, cuts, color, waxing, facials and more
- All book keeping, customer service, product supplies and orders, making and taking appointments, and opening and closing of the salon
- Setting and achieving sales and retail sales goals.
- Helped clients achieve desired looks for daily wear and special events by designing hair strategies for each scenario.
Data Entry Specialist
PNC Bank And Treasury Management
Wood Dale, IL
01.2005 - 06.2007
- Entered various lockbox account information at 13,000 key strokes per minute
- Compiled and sorted information to prepare source data for computer entry.
- Shipping of all outbound correspondence to clients.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
Operations Manager
AVC Tech, Inc
Wood Dale, IL
04.2003 - 01.2005
- In charge of all shipping and receiving, parts orders, and accounts payable.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Retail Sales Manager
Payless Shoe Source
Chicago, IL
01.2000 - 04.2003
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Criminal Justice
College of DuPage
Cosmetology License -
Empire Beauty School
Skills
- Excellent Written and Verbal Communication
- Upselling Products and Services
- Self-motivated-Goal and Deadline Driven
- Dependable, Flexible and Adaptable
- Handling Escalations/Conflict Resolution
- Time/Cost Management
- Scheduling and Coordinating
- Administration and Reporting
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Team Leader/Management
Certification
Drug & BAT Intoximeters Certified
Homeland Security Clearance
Timeline
Lead Onsite Collector
Tomo Drug Testing
07.2021 - Current
Executive Manager
Tupperware Brands, Inc
01.2014 - Current
Owner/ Licensed Cosmetologist
Insane Mane Hair Studio
01.2007 - 02.2012
Data Entry Specialist
PNC Bank And Treasury Management
01.2005 - 06.2007
Operations Manager
AVC Tech, Inc
04.2003 - 01.2005
Retail Sales Manager
Payless Shoe Source
01.2000 - 04.2003
Criminal Justice
College of DuPage
Cosmetology License -
Empire Beauty School
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