Stacelyn Gilbert
Montgomery,AL
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Partners In Pediatrics
Montgomery, AL
09.2024 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered phones promptly and directed calls appropriately.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Patient Registration Specialist
Baptist Medical Center
Montgomery, AL
06.2023 - 08.2024
- Screened patients before and during admissions processes.
- Entered data into the computerized registration system to update patient demographics records.
- Maintained accurate patient records in accordance with HIPAA regulations and organizational policies.
- Handled cash transactions accurately according to established procedures.
- Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
- Performed clerical tasks such as filing, faxing, copying, as requested.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Provided guidance on proper completion of forms related to registration processes.
Player Services Representative
Windcreek
Wetumpka, AL
01.2022 - 05.2023
- Updated customer information into the system database.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Checked identifications to verify patrons' ages.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Resolved customer disputes in a timely and courteous manner.
- Facilitated check-cashing authorizations and house credit accounts.
- Accepted credit applications to verify credit references for check-cashing authorization.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Cross trained in other departments within the casino when needed.
- Provided friendly customer service to guests in a professional manner.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Processed customer transactions, including cash and credit payments.
- Responded promptly to jackpot alarm bells.
- Reported any suspicious activity or theft attempts to management.
Front Desk Receptionist
Urgent Care For Kids
Montgomery, AL
10.2021 - 03.2022
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted with scheduling appointments for clients and visitors.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated customer information in databases regularly to ensure accuracy of records.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Handled sensitive information in a confidential manner.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Completed basic bookkeeping and document filing.
- Greeted customers warmly and made them feel welcome.
Customer Service Representative
Sykes Enterprises, Incorporated
Montgomery, AL
02.2021 - 10.2021
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about new products or services available through the bank.
- Identified potential fraud cases and reported them to the supervisor.
Personal Shopper
Walmart
Montgomery, AL
07.2017 - 02.2021
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Processed payments for purchased items using cash registers or other payment systems.
- Scanned items when pulling from shelves to update system stock information.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Posed as models for advertising, artistic creation and display of goods.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Replenished and arranged items to maintain appearance.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Secured and stored items until customer pickup.
- Listened to customer needs to identify and recommend best products and services.
Cashier
Chic-Fil-A
Montgomery, AL
06.2015 - 12.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
Education
High School Diploma -
Wetumpka High School
Wetumpka, AL05-2016
Skills
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Multi-line phone management
- Data entry accuracy
- Customer service
- Office organization
- Communication skills
- Cash handling
- Time management
- Problem solving
- Microsoft office proficiency
- Multitasking and organization
Timeline
Front Desk Receptionist
Partners In Pediatrics
09.2024 - Current
Patient Registration Specialist
Baptist Medical Center
06.2023 - 08.2024
Player Services Representative
Windcreek
01.2022 - 05.2023
Front Desk Receptionist
Urgent Care For Kids
10.2021 - 03.2022
Customer Service Representative
Sykes Enterprises, Incorporated
02.2021 - 10.2021
Personal Shopper
Walmart
07.2017 - 02.2021
Cashier
Chic-Fil-A
06.2015 - 12.2015
High School Diploma -
Wetumpka High School