Stacey Bradney
Fountain,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Harding Nursery
Colorado Springs, Colorado
04.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
Color Lanscape Crew
Broadmoor Hotel
Colorado Springs, Colorado
05.2016 - 02.2017
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Designed and drafted planting plans for formal gardens and perennial flowerbeds.
- Educated employees and members of public on plant biology and health.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Rearranged planting beds and flower gardens seasonally.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Operated landscaping equipment with focus on safety and machine longevity.
- Cultivated soil and added fertilizer, compost and amendments.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
Field Research Assistant
Cargill
Fort Collins, Colorado
08.2005 - 02.2015
- Planned, modified and executed research techniques, procedures and tests.
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
- Performed statistical, qualitative and quantitative analysis.
- Generated data models and performed analysis to produce reports outlining results.
- Took active role in departmental meetings, engaging with all parties and transcribing detailed notes of plans, decisions and options discussed.
- Collected and recorded data at various field sites for later assessment and data analysis.
- Used Microsoft Excel to enter data into project database and provided regular updates.
- Created and implemented procedures to obtain required information and support research goals.
Education
High School Diploma -
Rocky Mountain High School
Fort Collins, CO06.1995
Skills
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Customer Account Management
- Call Documentation
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Consulting Supervisors
- Inbound and Outbound Calling
- Cash Register Operations
- Answering Customer Questions
- Microsoft Exchange
Timeline
Customer Service Representative
Harding Nursery
04.2018 - 12.2019
Color Lanscape Crew
Broadmoor Hotel
05.2016 - 02.2017
Field Research Assistant
Cargill
08.2005 - 02.2015
High School Diploma -
Rocky Mountain High School
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