Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Brijs

Salt Lake City,Utah

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

24
24
years of professional experience

Work History

Customer Service Manager

Harmons Grocery Store
South Jordan, UT
05.2019 - Current
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Improved customer service initiatives by streamlining sales and order management processes.

Member Service Representative

Sams Club
South Jordan, UT
09.2018 - 05.2019
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Cashier/Customer Service Manager

Harmons Grocery Store
Kearns, UT
02.1998 - 09.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Brighton High School
Salt Lake City, UT
05.1984

Skills

  • Personnel training and development
  • Skilled trainer
  • Effective problem solver
  • Team Building
  • Training and mentoring
  • Complaint resolution
  • Schedule Management
  • Adherence to high customer service standards
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Cash Handling
  • Excellent time management skills
  • Exceptional telephone etiquette
  • Customer Relations

Timeline

Customer Service Manager

Harmons Grocery Store
05.2019 - Current

Member Service Representative

Sams Club
09.2018 - 05.2019

Cashier/Customer Service Manager

Harmons Grocery Store
02.1998 - 09.2018

High School Diploma -

Brighton High School
Stacey Brijs