Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
24
24
years of professional experience
Work History
Customer Service Manager
Harmons Grocery Store
South Jordan, UT
05.2019 - Current
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Improved customer service initiatives by streamlining sales and order management processes.
Member Service Representative
Sams Club
South Jordan, UT
09.2018 - 05.2019
Researched and rapidly resolved client conflicts to maintain key accounts.
Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Cashier/Customer Service Manager
Harmons Grocery Store
Kearns, UT
02.1998 - 09.2018
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Checked identification for proof-of-age for alcohol and tobacco sales.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Aviation Maintenance Supervisor/Operations Support Manager at U.S. Army Reserve CommandAviation Maintenance Supervisor/Operations Support Manager at U.S. Army Reserve Command
Department Lead Supervisor at Center For Naval Aviation Technical Training CNATTUDepartment Lead Supervisor at Center For Naval Aviation Technical Training CNATTU