Stacey Durham
Fort Lauderdale,Florida
Summary
Dynamic and experienced professional skilled in leadership, mentoring, and communication, with a strong ability in critical thinking and analysis. Brings a passion for diversity and managing generational differences in the workplace. Has demonstrated expertise in leadership, strategic planning, customer focus and problem solving skills. Seeking to utilize my diverse skills in a challenging role where I can provide exceptional guest relations, office management, and marketing support. Long-term goal includes advancing into a leadership position where I can continue to drive innovation and growth within an organization.
Overview
2
2
years of professional experience
Work History
Teacher's Assistant
Broward County Public Schools
Pembroke Park
11.2023 - Current
- Perform classroom management, leadership, and organization to support both teachers and students
- Work with smaller groups of students for remedial teaching or reinforcing the learning process
- Review material taught in class with individual students with learning challenges
- Assist teachers with grading assignments
- Escort and supervise students on field trips and school activities
- Manage data entry for various projects; inputting of grades, comments on behavior, and document students' improvement over time
- Track student attendance and class schedules.
Assistant to Office Secretary
Bethel House Of God
Hallandale, FL
05.2023 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Customer Care Representative
Global Response/Connexus
Fort Lauderdale
02.2022 - 09.2023
- Provided customer care through live phone calls, email correspondence, live chat, and SMS (text-messaging)
- Resolved complaints, monitored shipping time, and assisted with order inquiries
- Managed substantial amounts of inbound and outbound calls in a timely manner
- Identified customers' needs, researched issues, and providing solutions
- Consistently met personal/team qualitative and quantitative targets
- Administered record keeping of all conversations in the call center database.
Education
Bachelor of Science in HR Management -
Broward College
Davie, FL01.2025
Associate Degree of Arts -
Broward College
Davie, FL01.2023
Skills
- Certified in Google Docs, DocuSign, QuickBooks, and proficient in EMR systems, HRIS, and ADP, PowerPoint, Outlook, Adobe Acrobat Pro, and Microsoft Office
Timeline
Teacher's Assistant
Broward County Public Schools
11.2023 - Current
Assistant to Office Secretary
Bethel House Of God
05.2023 - Current
Customer Care Representative
Global Response/Connexus
02.2022 - 09.2023
Bachelor of Science in HR Management -
Broward College
Associate Degree of Arts -
Broward College