Stacey Erlemann
New Port Richey
Summary
Dedicated customer service professional with over 20 years of experience delivering high-quality administrative support and client relations. Expert at streamlining workflows and fostering positive customer interactions through clear communication and procedural knowledge.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Target
Trinity
10.2012 - 05.2025
- Led team during daily operations to streamline processes and enhance productivity.
- Managed daily workloads and workflow to ensure operational efficiency.
- Assigned and monitored daily tasks for team members.
- Established performance goals and deadlines aligned with company vision.
- Partnered with upper management to synchronize team goals with company objectives.
- Conducted performance evaluations and provided constructive feedback to team members.
- Analyzed data trends to identify opportunities for improvement.
- Developed schedules to optimize staffing during peak hours.
- Collaborated with other departments to ensure smooth operations.
- Resolved customer inquiries and provided effective solutions promptly.
- Trained new staff on company policies and customer service standards.
Ophthalmic Technician
Dr. Sachs
Cedar Knolls
05.2002 - 11.2010
- Assisted in patient vision tests using advanced diagnostic equipment.
- Educated patients on eye care procedures and post-operative instructions.
- Supported ophthalmologists during surgical procedures and examinations.
- Processed patient information and updated electronic health records accurately.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Prepared patient charts prior to each visit including relevant past medical history.
- Performed administrative tasks such as filing documents, answering phones.
- Ordered supplies for exams and treatments.
- Managed inventory of contact lens supplies and materials used in the clinic.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Verified insurance coverage for services provided at the practice.
- Responded to patient inquiries, offering empathetic support and accurate information.
- Administered PDT Therapy for Wet AMD
CNA
Glenlora Nursing Home
Chester
10.1998 - 12.2001
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Certificate - Phlebotomy Technician
Denville Vocational School
Denville, NJ02-2002
Certificate - Certified Nursing Assistant
New Jersey Department of Health
Morris Plains, NJ01-2000
High School Diploma -
River Ridge High School
New Port Richey, FL06-1995
Skills
- Customer service
- Front desk operations
- Team collaboration
- Multitasking
- Communication skills
Certification
CPR/AED TRAINED
Timeline
Team Leader Manager
Target
10.2012 - 05.2025
Ophthalmic Technician
Dr. Sachs
05.2002 - 11.2010
CNA
Glenlora Nursing Home
10.1998 - 12.2001
Certificate - Phlebotomy Technician
Denville Vocational School
Certificate - Certified Nursing Assistant
New Jersey Department of Health
High School Diploma -
River Ridge High School