Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Stacey Haptonstahl

Aventura,FL

Summary

I am eager to grow with a visionary company that needs decisive change makers and places client relationships in high regard with a personal touch. As an Account Executive I provide leadership, support and solution based results in our daily quest for the best outcomes. I am a proactive and dynamic team leader with a desire to increase business with my outstanding analytical, interpersonal and organizational skills. Adaptable and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

8
years of professional experience
1
Certification

Work History

Chewy.com

Licensed Insurance Agent
08.2022 - 03.2023

Job overview

  • Analyzed customer needs to provide customized insurance solutions.
  • Participated in weekly training sessions to improve product knowledge and enhance company growth.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and exceed performance benchmarks.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Built relationships with clients using active listening and issue resolution to provide high empathy service
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Chewy.com

Healthcare Agent
09.2020 - 08.2022

Job overview

  • Took an average of 80 Healthcare calls per day and worked across 3 teams to find 'first call resolution' for our customer
  • Created upward mobility by applying and securing my License for Insurance Sales in 2 weeks of self training.
  • Passed State Exam for Insurance Sales
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Relayed customer feedback to cross-functional teams to improve products and services.

Haircuttery

Color Correction Specialist-Salon Leader
12.2014 - 04.2020

Job overview

  • During tenure, hired, developed and managed more than 30 team members.
  • Utilized successful strategies for business growth while my team enjoyed a 27% rise in service income and the retail income followed.
  • Approached challenges with a win/win mindset using the latest self improvement coaching and literature
  • Expert in Consultation and offering professional advice
  • Outgoing and positive attitude toward co-workers and projects
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Scheduled salon professionals and oversaw client appointment calendar.
  • Trained salon professionals in proper operational procedures and explained company policies.
  • Worked successfully with diverse group of Salon Professionals to accomplish goals and address issues related to our products and services.

Education

Colorado State University - Pueblo
Pueblo, CO

Some College (No Degree) from Psychology

Toni And Guy Hairdressing Academy
Colorado Springs, CO

Cosmetology Certificate and License from Cosmetology Education
01.2003

Skills

  • Time Management
  • Critical Thinking
  • Regulatory Requirements
  • New Team Member Onboarding
  • Relationship Building
  • Complex Product Knowledge
  • Active Listening
  • Closing Sales

Certification

Licensed Property and Casualty Sales

  • Licensed Property and Casualty August 2022-present
  • Licensed Cosmetologist FL 2013-present
  • Licensed Cosmetologist CO 2003-2015

Timeline

Licensed Insurance Agent

Chewy.com
08.2022 - 03.2023

Healthcare Agent

Chewy.com
09.2020 - 08.2022

Color Correction Specialist-Salon Leader

Haircuttery
12.2014 - 04.2020

Colorado State University - Pueblo

Some College (No Degree) from Psychology

Toni And Guy Hairdressing Academy

Cosmetology Certificate and License from Cosmetology Education

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Stacey Haptonstahl