Stacey Henriquez
New York,US
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
7
7
years of professional experience
Work History
Receptionist
CityMD Urgent Care
New York City
06.2025 - 08.2026
- Greet and assist patients while providing professional and welcoming customer service
- Manage patient check-in/check-out and schedule, coordinate, and confirm appointments.
- Verify insurance benefits and obtain referrals and authorizations for upcoming appointments
- Process patient copayments through eClinicalWorks and process electronic insurance claims.
- Communicate patient messages and concerns to providers and appropriate staff.
- Maintain confidential patient records, demographic forms, faxes, and other documentation.
Retail Worker
Nike
New York, NY
01.2024 - 06.2025
- Processed payments and maintained accurate drawers, contributing to financial target achievement.
- Responded to customer inquiries on product features, pricing, and availability, enhancing customer satisfaction.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
Retail Worker
UPNYC
New York, NY
04.2023 - 06.2024
- Demonstrated respect and friendliness in all interactions.
- Acquired in-depth knowledge through hands-on data entry experiences in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Maintained organization and attention to detail in all tasks, contributing to a reliable work environment.
Office Receptionist
Dr. Donald Fishman
New York
02.2021 - 08.2023
- Optimized provider's patient schedule by coordinating appointments from provider's patient waitlist.
- Accepted and posted co-payment from patients via eClinical Works.
- Obtained referrals, authorizations, benefit verification reports for upcoming appointments.
- Relayed accurate messages to providers and appropriate parties to facilitate communication.
- Coordinated appointments from provider's patient waitlist to maximize patient access and provider efficiency.
- Processed electronic claims to insurance.
- Performed clerical duties including distributing faxes, filing medical patient charts, and maintaining demographic forms to support office operations.
Cashier and Sales Associate
Jimmy Jazz
01.2020 - 02.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks, and bins to enhance product visibility and accessibility.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register, ensuring accurate and efficient transaction processing to streamline customer service.
- Assisted customers with purchases, item location, and enrollment in reward programs to increase customer engagement.
Education
High School Diploma -
High School For Law Advocacy And Community Justice
New York, NYSkills
- Patient Check-in Coordination
- Appointment Scheduling
- Data Entry
- Analysis
- Reporting
- Appointment scheduling
- Customer interaction
- Friendly Service
- Customer Loyalty
- Organized
- Detail-Oriented
Additional Information
Scholarship Recipient: Awarded scholarship for academic excellence., AP Course: Completed AP course in Spanish.
Languages
- Spanish, Native
- English, Native
Timeline
Receptionist
CityMD Urgent Care
06.2025 - 08.2026
Retail Worker
Nike
01.2024 - 06.2025
Retail Worker
UPNYC
04.2023 - 06.2024
Office Receptionist
Dr. Donald Fishman
02.2021 - 08.2023
Cashier and Sales Associate
Jimmy Jazz
01.2020 - 02.2021
High School Diploma -
High School For Law Advocacy And Community Justice