Stacey J. Chester
Sayville,NY
Summary
I am a self-motivated administrative professional with an excellent work ethic to perform effectively in independent or team environments. I have over twenty-five (25) years administrative experience. I provide a wide range of skills, with a proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
25
25
years of professional experience
Work History
Senior Administrative Associate
Suffolk County Fire Academy
Yaphank, NY
07.2018 - Current
- Achieve seamless communication as mainline telephone operator and receptionist, enhancing overall operational efficiency. Improved training coordination for 108 Suffolk County volunteer fire departments through effective scheduling, resulting in better resource allocation. Produced comprehensive training proposals and correspondence for fire departments, contributing to improved training outcomes. Streamlined instructor availability management and scheduling processes, leading to increased instructor engagement. Optimized outgoing mail processing, reducing delays. Coordinated classroom reservations for Suffolk County and external agencies including: Fire, Police, FBI, Medical Examiner, Homeland Security, LIRR, DOH, and EMS, facilitating smooth training operations. Addressed student and department inquiries with prompt assistance, enhancing satisfaction. Managed distribution of training manuals and textbooks, ensuring timely payment collection and resource availability. Delivered monthly training schedules for SCFA website to all fire departments, improving communication and planning.
Senior Administrative Associate
Liberty Mutual Insurance Company
Uniondale, NY
07.2016 - 07.2018
- Handle administrative duties for complex bodily injury groups Uniondale, New York. Responsible for intake/opening of new claims, assignment of new files/claims to claims representatives based on claim type (complex, basic and low speed); review of insurance policies relative to the claims. Handle incoming phone calls from customers. Track arbitration hearing outcomes for hi/low arbitrations and AAA arbitrations. Create and maintain spreadsheets for expense reports and organizational charts. Responsible for ordering supplies for in office and off site employees. Coordinate travel arrangements for claims representatives. Schedule meetings and off-site events. Assist in setting up new employees with software/computer access.
Legal Assistant
Carman, Callahan & Ingham, LLP
Farmingdale, NY
05.2012 - 07.2016
- Responsible for opening and maintaining new legal files for homeowner damage, personal property damage and personal injury claims. Prepare and serve pleadings and responses. Review contracts, policies and/or agreements from car rental agencies, oil companies, product manufacturers, homeowner’s associations and insurance companies. Request medical reports and property damage estimates. Prepare and send correspondence, affidavits and settlement releases to clients and opposing counsel. Coordinate with all clients, opposing counsel, and courts for depositions, including travel arrangements, securing location, court reporter and assigning an interpreter. Obtain settlement authority from clients and negotiate settlements.
QA Aide
Long Island Rail Road
Jamaica, New York
03.2007 - 04.2012
- Responsible for assisting the Corporate Quality Assurance (CQA) Director with staff meetings, agendas, and meeting minutes. Worked with and assisted CQA Managers with various administrative tasks, including reports regarding audits and surveillances, travel authorization paperwork, travel and personal expense reports, memberships and certification paperwork, registering employees for training, off-site events, seminars, and filing departmental reports. Assisted CQA Managers with preparing reports using MS Office software package. Maintained logs for CQA vacation picks, incoming and outgoing mail, document reviews, and training. Responsible for ordering departmental products. Responsible for covering the Chief Planning Officer’s (CPO) secretary when absent, performing tasks such as recording departmental timekeeping in CTAMS, answering CPO’s phones, scheduling and monitoring meetings, typing documents, faxing, preparing large packages for meetings, and aiding other members of the Strategic Investments and CQA Staff. (Add that you were the AVLM liaison and vehicle coordinator for the department as well. Also scanned, archived and maintained electronic filing for the department.)
Guest Greeter
Raynor & D'Andrea Funeral Homes
West Sayville, NY
12.2022 - Current
- Greet and welcome families and guests with compassion and professionalism, creating a supportive and comforting environment.
- Provide excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Answer telephones and assist families and guests with any questions or concerns.
Claims Secretary
Long Island Rail Road
Jamaica, New York
03.2006 - 03.2007
- Responsible for setting up files involving employee and passenger injuries and property damage claims. Worked closely with the Engineering, Safety, and Treasury Departments regarding employee and passenger injuries, incidents, accidents, collection cases, and motor vehicle accidents. Requested MTA Police reports for motor vehicle accidents that involved any LIRR vehicles or damage done to LIRR property. Handled calls from employees and passengers regarding incidents and accidents, including ripped clothing due to the M-7 armrests. Entered employee bills for on-the-job injuries and communicated with employees and their physicians’ offices to answer any questions they may have. Responsible for printing out the daily log for the prior day’s incidents and accidents, log in departmental mail and daily attendance of the Claims Department.
Senior Revenue Tracking Specialist
Information Builders
New York, New York
01.2001 - 01.2006
- Managed the revenue for a U.S. software and consulting business with over ten branches nationwide. Analyzed monthly and yearly revenue trends. Prepared monthly revenue statements for the Controller and assisted him in certain projects. Generated monthly revenue reports and supporting Excel spreadsheets. Provided accounting assistance to each branch. Prepared client invoices and initiated collection activities regarding unpaid bills. Worked with collections department to resolve client billing issues and make proper adjustments. Worked with branch managers on consultants’ time and rate discrepancies and adjusted branch entries accordingly. Interacted with clients to research and resolve open invoices. Provided administrative support for Vice President.
Education
Associate of Applied Science - Office Technology, Information Processing
Suffolk Community College
Selden, NY05.1996
Skills
- Exceptional telephone, interpersonal, customer service and communication skills
- Strong organizational, multi-tasking & time management skills
- Proficient in Microsoft office
- Detail-oriented approach, attention to detail
Timeline
Guest Greeter
Raynor & D'Andrea Funeral Homes
12.2022 - Current
Senior Administrative Associate
Suffolk County Fire Academy
07.2018 - Current
Senior Administrative Associate
Liberty Mutual Insurance Company
07.2016 - 07.2018
Legal Assistant
Carman, Callahan & Ingham, LLP
05.2012 - 07.2016
QA Aide
Long Island Rail Road
03.2007 - 04.2012
Claims Secretary
Long Island Rail Road
03.2006 - 03.2007
Senior Revenue Tracking Specialist
Information Builders
01.2001 - 01.2006
Associate of Applied Science - Office Technology, Information Processing
Suffolk Community College