Stacey Kavanagh
Jackson,NJ
Summary
Accomplished financial services professional with 20 years of experience as a Retail Bank Sales Manager and credit-trained Business Banker. Skilled in client relationship management, credit analysis, and strategic sales. Adept at identifying client needs, optimizing cash flow, and providing tailored financial solutions. Proven ability to build strong business relationships, drive revenue growth, and leverage credit expertise to offer comprehensive banking products. Seeking to transition into Treasury Management Sales to apply analytical, consultative, and relationship-building skills to deliver value-added cash management solutions.
Overview
23
23
years of professional experience
Work History
Market Sales Manager
Provident Bank
01.2013 - Current
- Lead a team of financial sales professionals in providing a full range of retail banking products, achieving 125% year-over-year growth in sales and revenue.
- Conducted comprehensive financial needs assessments for business clients, identifying opportunities for treasury services such as ACH payments, merchant services, and fraud protection tools.
- Partnered closely with Treasury Management and Commercial Lending teams to drive cross-sell initiatives, enhancing client retention and deepening relationships through tailored solutions.
- Spearheaded strategic sales initiatives that led to substantial revenue growth, positioning the bank as a market leader in the region.
- Doubled the branch deposits in each location and increased revenue year over year, consistently surpassing quarterly and annual sales targets.
- Developed and executed community engagement strategies to create partnerships with influential business leaders and raise brand awareness to attract new clients, as well as support the communities we serve in.
- Increased market share by 12% contributing to adding 1500 new households and deepening relationships with existing clients.
- Focused on understanding customer needs and delivering personalized banking solutions, leading to stronger client relationships and loyalty.
- Boosted customer retention rates with a decrease in account closures of 40% in a three-year period of tracking.
- Increased cross- selling of partner solutions by 170% in the same period.
- Implemented new sales tools, streamlined processes, and refined sales techniques to enhance efficiency and productivity.
- Reduced sales cycle time by 40% leading to faster client onboarding and increased conversion rates, while achieving a higher average deal size.
Store Manager
TD Bank
01.2006 - 01.2012
- Leading and managing daily branch operations to ensure efficient service delivery and customer satisfaction
- Driving sales performance by setting goals, developing strategies, and coaching 28 team members to achieve targets
- Building and maintaining a strong customer relationship, addressing their financial needs, and resolving issues
- Overseeing team recruitment, training, and development to build a high-performing branch team
- Ensuring compliance with banking regulations, security procedures, and company policies
Business Banker III
PNC Bank
01.2002 - 12.2006
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
- Proactively identified potential risks within client portfolios, implementing strategic measures to minimize losses.
- Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
- Reviewed deposit profitability analysis and outlined strategies to bring unprofitable accounts back to productive status.
Skills
- Treasury Sales Prospecting
- Credit Analysis & Risk Assessment
- Cash Flow Optimization
- Client Relationship Development
- Financial Solutions Consulting
- Cross-Selling & Revenue Growth
- Business Development
- Account Management & Retention
- Financial Statement Analysis
- Team Leadership & Mentoring
- Data-driven decision-making
- Multitasking
Community Service
- African American Chamber of Commerce NJ - Foundation Board Member
- Felician University - Board of Regents
- Shorebuilder's Association - Board Member
- Ocean County College Foundation - Board Member
- Monmouth Ocean Development Council - ElevateHER - Chair
- ProvidentWomen - President
Affiliations
- Monmouth Ocean Development Council
- African American Chamber of Commerce Foundation Board
- Felician University Board of Regents
- Ocean County College Foundation Board
- Shore Builders Association Board Member
Timeline
Market Sales Manager
Provident Bank
01.2013 - Current
Store Manager
TD Bank
01.2006 - 01.2012
Business Banker III
PNC Bank
01.2002 - 12.2006
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