Stacey Massey
Ames,IA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Story County
Nevada, IA
04.2020 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems for voter registrations and absentee ballot requests for elections.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Processed voters requests of absentee ballots and voter registrations accurately and within agreed timeframes to meet election deadlines.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assist voters
Administrative Assistant
Severson Insurance
Ames, IA
01.2018 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Elections
State Election Training
Ames, IA06.2021
Associate of Arts - Criminal Justice
Athens Technical College
Athens, GA05.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
Certification
Election Seat Training level l & ll
Seat Training l & ll
When an individual receives a certification of the graduate’s accreditation as a Certified Iowa State Election Administrator, which certification is valid through December 31st of the fourth calendar year
Timeline
Administrative Assistant II
Story County
04.2020 - 06.2024
Administrative Assistant
Severson Insurance
01.2018 - 04.2020
No Degree - Elections
State Election Training
Associate of Arts - Criminal Justice
Athens Technical College