Stacey McFetridge
Douglassville
Summary
Proactive and organized professional with a solid background in front desk operations. Known for exceptional communication and problem-solving skills, ensuring efficient check-in processes and positive client interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Premiere Dance Studio
Pottstown, PA
07.2008 - 08.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes for clients.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling of dance classes, optimizing use of studio space and instructor availability.
- Maintained accurate records of client registrations and payments using studio management software.
- Trained new reception staff on operational procedures and customer service standards.
- Implemented improvements to front desk workflows, increasing efficiency in daily operations.
- Fostered a welcoming environment for students and parents, promoting positive studio culture.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Downingtown High School
Downingtown, PA04-2025
No Degree - Cerified Clinical Medical Assistant
Lock Haven University
Lock Haven, PA03-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Administrative support
- Basic accounting
Certification
- Certified Clinical Medical Assistant June 2025 - Present
Timeline
Front Desk Receptionist
Premiere Dance Studio
07.2008 - 08.2022
High School Diploma -
Downingtown High School
No Degree - Cerified Clinical Medical Assistant
Lock Haven University