Stacey Moore
Edmond,OK
Summary
Dynamic Patient Access Team Lead at Community Hospital North with strong leadership and customer service skills. Achieved streamlined registration processes, enhancing patient experiences and reducing wait times. Expert in patient check-in and registration management, fostering a friendly environment while training staff to excel in their roles.
Overview
37
37
years of professional experience
Work History
Patient Access Team Lead
Community Hospital North
Oklahoma City, OK
03.2024 - Current
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Developed training materials for new hires, resulting in reduced onboarding time and improved employee performance.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
Clinical Operations Manager
Integris Health Inc
Oklahoma City, OK
01.2014 - 09.2023
- Implemented innovative technologies to enhance data-driven decision making in clinical operations management.
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
- Organized community outreach programs aimed at promoting health education awareness or preventative care practices within the local population.
- Managed clinical trials from inception to completion, ensuring adherence to protocols and timely submission of accurate reports.
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
Beauty Advisor
Walgreens
Oklahoma City, OK
03.2011 - 05.2015
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
Patient Access Representative
Deaconess Hospital
Oklahoma City, OK
01.1989 - 11.2013
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Education
High School Diploma -
Midwest City High School
Midwest City, Ok05.1988
Skills
- Patient registration
- Strong leadership
- Customer service
- Friendly and outgoing
- Team leadership
- Money handling
Timeline
Patient Access Team Lead
Community Hospital North
03.2024 - Current
Clinical Operations Manager
Integris Health Inc
01.2014 - 09.2023
Beauty Advisor
Walgreens
03.2011 - 05.2015
Patient Access Representative
Deaconess Hospital
01.1989 - 11.2013
High School Diploma -
Midwest City High School