Stacey Registre

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services
• Provided customer feedback to management and identified areas of improvement for products and services
• Increased revenue by cross-selling and upselling products and services
• Developed and actualized customer service initiatives to decrease wait times
• Investigated and resolved customer inquiries and complaints quickly
• Responded to customer requests, offering excellent support and tailored recommendations to address needs

• Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
• Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered
• Collaborated with colleagues to create and promote special travel packages which boost trafficking's of clientele by 10% a week

Health assisting program

• Elected to treasurer for student council in 2017-2020
• Scholarship Recipient