Stacey Selnow
Bradenton,FL
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Jersey Mike's
03.2024 - 04.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Team Captain
MOD Pizza
01.2023 - 03.2024
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.
- Supervised team members and oversaw effective and efficient completion of job duties.
Assistant Cleaner
Courtesy Office Cleaning Inc
10.2021 - 03.2023
- Provided exceptional service to customers, responding promptly to inquiries and addressing concerns with professionalism and courtesy.
- Streamlined workflow efficiency by effectively communicating with team members regarding task priorities.
- Increased productivity through effective time management, completing tasks within designated deadlines.
- Maintained inventory levels of necessary supplies, identifying needs and submitting requests for replenishment as required.
- Contributed to customer satisfaction with thorough attention to detail and diligent work habits.
- Collaborated with team members to complete large-scale projects, optimizing available resources for maximum efficiency.
- Demonstrated adaptability by adjusting quickly to changing priorities or unexpected situations in the workplace.
- Exhibited strong problem-solving abilities when encountering challenges or obstacles during cleaning processes.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Riverview High School
Sarasota, FLSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Strategic planning skill
- Workflow coordination
- Team leadership strength
- Teamwork and collaboration
- Effective leader
- Customer service management
- Employee motivation
Timeline
Assistant General Manager
Jersey Mike's
03.2024 - 04.2025
Team Captain
MOD Pizza
01.2023 - 03.2024
Assistant Cleaner
Courtesy Office Cleaning Inc
10.2021 - 03.2023
Riverview High School
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