Stacey Staples
Jonesboro,LA
Summary
District Manager with a track record in multi-unit management, training, and performance-driven operations. Expertise in strategic planning and fostering a positive work environment to enhance team productivity.
Dedicated leader known for enhancing customer satisfaction through effective training and coaching strategies. Committed to achieving operational excellence while maintaining high standards in service and quality across multiple locations.
Overview
19
19
years of professional experience
Work History
District Manager
Dollar General
05.2024 - Current
- Led district operations to ensure compliance with company policies and procedures.
- Oversaw inventory management, optimizing stock levels across multiple locations.
- Developed training programs for store managers to enhance team performance and productivity.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Mentored store managers in best practices for staff development and customer engagement strategies.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Store Manager
Dollar General
05.2017 - Current
- Directed daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock placement and reducing shrinkage through effective loss prevention strategies.
- Trained and mentored team members, fostering a culture of high performance and customer service excellence.
- Implemented promotional strategies to enhance product visibility and drive sales growth within the store environment.
- Analyzed sales reports to identify trends, adjusting merchandise displays to maximize customer engagement and profitability.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours while managing labor costs effectively.
- Resolved customer complaints promptly, enhancing overall shopping experience and building customer loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Family Dollar
10.2014 - 03.2017
- Collaborated with regional management on strategic initiatives aimed at improving operational efficiency across multiple locations.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Walmart
04.2007 - 10.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on operational best practices and customer service standards.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed employee schedules to maximize productivity while adhering to labor guidelines.
- Led team meetings to communicate objectives, address challenges, and foster collaboration.
- Enhanced customer experience through effective problem resolution and service excellence initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Jonesboro Hodge High
Jonesboro, LA05.2018
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Team development
- Multi-unit management
- Action plans
- Operations improvements
- Employee scheduling
- Team building practices
Circle of Excellence
This is an award for being top performer in sales, shrink, customer service, and store standards.
Timeline
District Manager
Dollar General
05.2024 - Current
Store Manager
Dollar General
05.2017 - Current
Store Manager
Family Dollar
10.2014 - 03.2017
Assistant Manager
Walmart
04.2007 - 10.2014
High School Diploma -
Jonesboro Hodge High