Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Swoboda

Dayton,TX

Summary

Eager to utilize 28 years of experience in the transportation industry. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

27
27
years of professional experience

Work History

Logistics Customer Account Manager

Action Resources
10.2023 - Current
  • Collaborate with manufacturing and supply chain management.
  • Conduct research to address shipping errors and packaging mistakes.
  • Review established business practices and improved processes to reduce expenses.
  • Promote Action brand through ongoing networking efforts.
  • Prospect for leads to build pipeline and convert to sales opportunities.
  • Utilize communication skills daily to build relationships with existing customers.
  • Sell value added services to my clients.
  • Manage daily shipment activities, resolving issue to ensure pickup and delivery is on time.
  • Collaborate with internal teams to make sure I deliver highest quality of service for customers.
  • Be honest and proactive in all my communications - internally and externally.

Operations Supervisor

Highway Transport
04.2022 - 09.2023
  • Responsible for daily driver management assignments.
  • Forecast, plan, and execute fright movements; including backhauls.
  • Create schedules and execute plans for assets and resources based on hours, availability and freight demands.
  • Coach drivers and staff members on proper use of technology and operational systems while in field.
  • Interview and evaluate candidates after recruiting has cleared them.
  • Stay in close contact with drivers as point of contact to answer questions or address concerns.
  • Maintain constant communication with customers to ensure we are meeting customer's expectations.
  • Monitor driver safety habits including HOS compliance and conformity.
  • Coach, train, and correct drivers on unsafe behaviors and violations per company procedures.
  • Weekly monitoring and budget review of fleet and operation performance.
  • Monitor, adjust, approve and audit weekly payroll.
  • Customer Support.

Site Logistics

THE DOW CHEMICAL COMPANY
05.2017 - 04.2022
  • Prepare outgoing shipments and receiving incoming shipments.
  • Set pick up/delivery appointments based on customer needs.
  • Arrange truck transportation to load and discharge bulk liquid products in ISO containers and tankers.
  • Manage relationships with plant operations, customer service, and planning.
  • Ensure timely planning, execution, and monitoring of all shipments to ensure customer service needs are met.
  • Recording shipping orders in SAP.
  • Monitor and record empty and heavy weights; compare to meter readings for accurate price of product.
  • Produce shipping documents using batches in SAP.
  • Communicating with other employees to coordinate movements of materials and equipment.
  • Maintain safe work environment by following all safety protocols, such as wearing PPE when required.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully training, motivating and inspiring others.
  • Gained extensive knowledge in data entry, analysis and reporting.

Freight Forwarder

Cargo Crafters, Inc.
06.1997 - 05.2016
  • Ensures all logistic activities are performed keeping with logistics objectives and most optimal cost and customer level level.
  • Prepare shipping documents to meet Letter of Credit requirements.
  • Plan and execute most effective route for shipments and advising clients on costs of export.
  • Research and recommend shipping solutions to minimize costs.
  • Arrange truck transportation to load and discharge bulk liquid products.
  • Place bookings of sea freight with ocean carriers.
  • Ensure freight arrives on time by monitoring and communicating shipment status and resolving any issues.

Education

Associates Business - Business Administration And Management

Lee College
Baytown, TX
05.2001

Skills

  • TMW Operations
  • McLeod
  • Peoplenet, Samsara
  • MS Office, Word, Excel, Teams, Powerpoint
  • SAP
  • Key Performance Indicators
  • Customer Relationship Management
  • Documentation And Reporting
  • Schedule Preparation
  • Negotiation and Conflict Resolution
  • Teamwork and Collaboration

Timeline

Logistics Customer Account Manager

Action Resources
10.2023 - Current

Operations Supervisor

Highway Transport
04.2022 - 09.2023

Site Logistics

THE DOW CHEMICAL COMPANY
05.2017 - 04.2022

Freight Forwarder

Cargo Crafters, Inc.
06.1997 - 05.2016

Associates Business - Business Administration And Management

Lee College

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Stacey Swoboda