Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Staci M Perez

Kissimmee

Summary

Highly organized and customer-focused front desk receptionist with 3+ years of experience in providing exceptional service. Proven ability to manage a busy front desk, answer phones, greet visitors, and maintain a welcoming environment. Highly motivated insurance specialist with a proven track record of success in both health and auto insurance sales. Skilled in policy analysis, risk assessment, and building client relationships to drive revenue growth. Consistently exceeded sales targets while maintaining high levels of customer service satisfaction.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Hi-5 Children’s Dentistry
Orlando
02.2023 - Current
  • Greet patients and families upon arrival at the dentist's office.
  • Scheduling, rescheduling, or canceling appointments as needed, following up on appointments, and providing telephonic reminders.
  • Verifying methods of payment, and collecting payments as needed.
  • Explained policies and procedures to visitors.

Health Verification Specialist

Heart & Vascular Care PA
Kissimmee
01.2022 - 01.2023
  • Obtained patient data information to facilitate verification.
  • Create new patient appointments for Cardiology/Vascular.
  • Evaluated unique patient identifiers for clinical purposes, billing and collections processes, and compliance with state and federal regulatory requirements.
  • Coordinated verification processes with healthcare providers and insurance companies.

Health & Auto Specialist

Advanced Diagnostics Group
Kissimmee
11.2020 - 11.2021
  • Maintain confidentiality; adhere to all HIPAA guidelines and regulations.
  • Maintain patient demographic information and data collection systems.
  • Estimated self-pay portions after the calculation of deductibles, co-pays, and non-covered services.
  • Verified and obtained the required referral, authorization, or pre-certification prior to services being provided.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, New York
06.2010

Skills

  • Customer service
  • Communication
  • Problem solving
  • Leadership
  • Computer literacy
  • Skills management
  • Teamwork

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Receptionist

Hi-5 Children’s Dentistry
02.2023 - Current

Health Verification Specialist

Heart & Vascular Care PA
01.2022 - 01.2023

Health & Auto Specialist

Advanced Diagnostics Group
11.2020 - 11.2021

High School Diploma -

Mount Vernon High School
Staci M Perez
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