Stacia Kirkhoff
Noblesville,IN
Summary
Results-driven professional seeking position as Community Associate. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
7
7
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Front Desk Receptionist
Green House Cottages Of Carmel
Carmel, IN
06.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Patient Care Technician
Ascension St. Vincent Indianapolis Hospital
Indianapolis, IN
12.2020 - 06.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assembled admissions pages and added new pages to patients' charts.
- Warmly greeted patients and visitors and made each feel welcome.
Brand Associate
Old Navy
Noblesville, IN
03.2020 - 12.2020
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
Beauty Advisor
Sally Beauty
Carmel, IN
10.2018 - 06.2019
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Recommended specific hair and beauty products to meet individual customer needs.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Dental Assistant
Associates In Dentistry
Colorado Springs, CO
10.2016 - 10.2017
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Provided diagnostic information by exposing and developing radiographic studies.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
Dietary Aide
Westminister Village North
Indianapolis, IN
11.2009 - 10.2012
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Reported and documented resident changes in consumption or behaviors.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Planned, directed and monitored clinical functions of dietetic staff.
Education
No Degree - Pre-Nursing
Ivy Tech Community College of Indiana
Indianapolis, INCertificate - Dental Assisting
Pima Medical Institute
Colorado Springs, CO10.2016
Certificate - Cosmetology
Aveda Fredric's Institute
Indianapolis 05.2017 - 05.2018
Skills
- Customer Complaint Resolution
- Visitor and Customer Relations
- Front Desk Operations
- Call Answering and Routing
- Greeting Clients
- Computer Proficiency
- Telephone Etiquette
- Positive Attitude and Energetic
- Front Desk Reservations
- Sorting and Delivering Mail
- Maintaining Guest Records
Certification
- CPR License - Current
Timeline
Front Desk Receptionist
Green House Cottages Of Carmel
06.2022 - Current
Patient Care Technician
Ascension St. Vincent Indianapolis Hospital
12.2020 - 06.2022
Brand Associate
Old Navy
03.2020 - 12.2020
Beauty Advisor
Sally Beauty
10.2018 - 06.2019
Certificate - Cosmetology
Aveda Fredric's Institute
05.2017 - 05.2018
Dental Assistant
Associates In Dentistry
10.2016 - 10.2017
Dietary Aide
Westminister Village North
11.2009 - 10.2012
- CPR License - Current
No Degree - Pre-Nursing
Ivy Tech Community College of Indiana
Certificate - Dental Assisting
Pima Medical Institute
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