Stacia Lewis
Huntertown,IN
Summary
Dynamic and detail-oriented professional with a strong background in customer service and administration, honed at Parkview Regional Medical Center. Proven ability to manage multiple tasks efficiently while maintaining a professional demeanor. Skilled in problem-solving and organization, ensuring seamless operations and enhanced patient satisfaction.
Overview
12
12
years of professional experience
Work History
Support Team Member
Parkview Health System
09.2022 - Current
- Answered telephone calls to offer office information, answer questions, schedule appointments, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Obtained payments from patients and scanned identification and insurance cards.
Bank Teller
First Federal Savings Bank
10.2019 - 09.2022
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Pharmacy Technician
CVS Pharmacy
08.2014 - 10.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system, averaging around 2,000 prescriptions per week.
- Resolved third-party billing, computer system and customer service issues.
Education
High School Diploma -
Carroll High School
Fort Wayne, INSkills
- Administrative background
- Analytical and critical thinking
- Customer service
- Data entry
- Multi-line phone systems
- Problem-solving aptitude
- Strong organization and time management
- Talent for quickly mastering new software, methods, and procedures
- Telephone and email etiquette
Timeline
Support Team Member
Parkview Health System
09.2022 - Current
Bank Teller
First Federal Savings Bank
10.2019 - 09.2022
Pharmacy Technician
CVS Pharmacy
08.2014 - 10.2019
High School Diploma -
Carroll High School