Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacie Madden

Sparta,NC

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

9
9
years of professional experience

Work History

Shift Leader

Walgreens
06.2021 - 04.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Developed and implemented new processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Collected, arranged, and input information into database system.

Pharmacy Technician

Walmart Pharmacy
07.2018 - 08.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Pharmacy Technician

Rite-Aid Pharmacy
05.2014 - 06.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Education

GED -

Spencerport High School
Spencerport, NY
06.2004

Skills

  • Production Scheduling
  • Customer Service Management
  • Production Reporting
  • Operations Support
  • Equipment Troubleshooting
  • Shift Paperwork Completion
  • Cash Handling
  • POS System Operation
  • Assigning Work
  • Team Leadership

Timeline

Shift Leader

Walgreens
06.2021 - 04.2023

Pharmacy Technician

Walmart Pharmacy
07.2018 - 08.2020

Pharmacy Technician

Rite-Aid Pharmacy
05.2014 - 06.2018

GED -

Spencerport High School

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Stacie Madden