Stacinea Bowman
Prattville,AL
Summary
Results-driven professional eager to provide customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills in multitasking, problem-solving, and consistently meeting and exceeding sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
Direct Auto & Life Insurance
05.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Benefits Specialist
IQVIA
Remote
07.2022 - 05.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Conducted prior authorizations for copay assistance cards for patients.
Customer Service Representative
Alorica
Remote
11.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Membership Services Representative
Teladoc
Remote
01.2020 - 11.2020
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Successfully resolved escalated member complaints by actively listening, empathizing, discussing solutions together, and following up postresolution.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Wetumpka High School
Wetumpka, AL05.2010
Skills
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Policy writing
- Upselling
- Customer Service
- Problem-solving abilities
- Multitasking
- Reliability
- Team Leadership
- Insurance sales
- Product Knowledge
- Conflict Resolution
- Risk Assessment
Certification
Personal Lines License
Life and Health Lines License
Medical Assistant Certification
EKG Certification
Timeline
Insurance Agent
Direct Auto & Life Insurance
05.2024 - Current
Benefits Specialist
IQVIA
07.2022 - 05.2024
Customer Service Representative
Alorica
11.2020 - 05.2022
Membership Services Representative
Teladoc
01.2020 - 11.2020
Wetumpka High School